Credit Controller

3 weeks ago

Tamworth, United Kingdom FRS Ltd Full time

My client is a divisional business of a leading PLC within the Manufacturing, Sales and Distribution of Building Products.
As part of the companies continued expansion, FRS have been enlisted to assist with the recruitment of a Credit Controller to join the business.

Providing day to day management of the debtors ledger consisting of approximately 1,300 active accounts, the Credit Controller contributes to the setting of credit limits and terms while ensuring that cash is collected from customers and allocated to accountsin a timely manner.

Ensuring that debt risk is managed within the business through evaluation of creditworthiness and by developing insight and understanding of customers while ensuring that business needs are met.

Proactively taking responsibility as front line support for customer queries relating to payments, building relationships and liaising with colleagues within the business to resolve issues in a timely manner, ensuring that payments are received on time.

Key Accountabilities:

- Prompt management of 'Credit Held’ orders to ensure no undue delay is experienced by customers.
- Daily customer debt management, ensuring timely payments are made.
- Proactive approach with clear focus on cash collection and query resolution through daily liaison with customers.
- Perform Creditsafe searches, evaluate customer debt risk and set limits appropriately in conjunction with the Finance Manager.
- Issuing monthly statements to customers.
- Prompt resolution of POD requests and other queries from customers.
- Posting and allocation of payments to the sales ledger by way of cheques, card transactions and credits shown on the bank statement.
- Oversight of branch banking to ensure accuracy and completeness.
- Process customer cheques for banking.
- Customer account reconciliations.
- Posting of sales journals.
- Management of bad debts. Following up with administrators or debt collection agencies regarding bad debt recovery.

Key Experiences and Skills Required:

- Experience of credit control within a high volume multi-site organisation
- Strong numeracy skills
- Knowledge of ERP systems - experience of Sage and Navision or similar accounting packages required.
- Experience with managing a large customer portfolio (1,000 accounts+)
- Experience in distribution or retail industry beneficial but not required.
Performance Measures
- All receipts of funds processed and allocated daily, in a timely and accurate manner.
- Sourcing remittance advices to ensure allocation is completed accurately.
- Maintaining and reducing overall debtor days.
- Demonstrate consistent reductions in overdue debt in line with company targets.
- Reduce volumes of customer queries in line with targets through proactive communication with stakeholders.

Personal Attributes
- Excellent attention to detail and accuracy.
- Ability to work on own initiative or as part of a team.
- Excellent interpersonal skills, able to deal effectively with colleagues, customers and stakeholders.
- Be able to exercise tact and discretion when requesting payments.
- Ability to work flexibility to meet work demands.
- Effective time management and organisational skills.

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