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Baggage Tracing Agent-

1 month ago

London, United Kingdom Menzies Aviation Full time

**Overview**

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 202 locations in over 34 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

The Baggage Tracing Agent assists Egypt Air customers with mishandled baggage and resolves issues with delayed, lost, or damaged items. The role provides secondary baggage tracing for EgyptAir using the World Tracer system**. **This is from day 6 till day 21 of the tracing process, processing baggage claims for all customers residing in the UK. Providing excellent customer service, the Baggage Tracing Agent communicates with EygptAir customers and arranges for the safe delivery of mishandled baggage.

The hours are currently part-time - 3 hours per day and 5 days a week Monday to Friday

**Main accountabilities include**:

- Handle lost, found, and damaged baggage property matters.
- Provide acceptance of baggage irregularity reports, enter data into baggage tracing system (WorldTracer).
- Maintain baggage tracing system files for secondary tracing function from day 6 until day 21.
- Deliver the highest service levels to all our Egypt Air customers.
- Handle communications with Egypt Air customers, processing baggage claims for the Carriers customers residing in the UK.
- Handling of baggage in between locations (between stores and sorting area).
- Arrange for delivery of delayed baggage, mishandled baggage to customers promptly.
- Record irregularities and follow up with customers on a daily basis.
- Update customers on a daily basis on the status of their mishandled baggage.
- Ensure phone calls are picked at all times with sufficient responses to customers.
- Complete reports and write correspondence to customers.
- Work in day-to-day conjunction with Egypt Air local management.
- Perform any other duties assigned by management.

**Safety, Security and Compliance**

ALL employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their Manager / Supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their Manager / Supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their Manager/ Supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

**Diversity**

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

**Application instructions

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