Resource Planner

4 weeks ago

Basingstoke, United Kingdom VIVID Full time

**We’re VIVID -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people
**We’re currently looking for a Resource Planner to join our team in Basingstoke. We offer a flexible approach to working between home and our offices. This is a full-time, permanent position working 37 hours per week with a **minimum of three days spent in the office**, to promote collaboration and team working.

**Want to know what we can offer you?**
- 26 days holiday (plus bank holidays), with the opportunity to buy or sell annual leave
- Private Medical Insurance
- A generous contributory pension
- Medi-cash policy to claim back some medical costs to ensure we look after you and your loved ones
- Discounts portal to save money on various products and services, including holidays, shopping and cinema
- Electric car scheme
- A real sense of work/life balance where we promote flexible working and an agile culture.

**Here’s the facts about the role**:
As a resource planner, you’ll be a helpful point of contact for our customers, contractors and trades staff (mostly by phone). You’ll use an appointment scheduling system to schedule appointments for repairs & maintenance. Making sure the appointments are attended and completed within set timescales. You’ll also reschedule jobs when needed, ensuring the customers are kept in touch with.

You’ll monitor diaries to ensure that resources are fully utilised. And liaise with the other planning teams to use trades staff from other areas when needed to fulfil the jobs. You’ll be confident in the use of computer programmes and be able to learn new systems quickly. This’ll help you to raise, close and amend jobs on the bespoke system. As well as assisting trades staff with troubleshooting problems they may experience with their hand-held devices.

This is a very fast paced, busy role so you’ll need to be able to multi-task and prioritise workload. Whilst always remaining calm and professional, especially when liaising with customers. You’ll have very strong communication skills with a polite yet assertive telephone manner. And have confidence to deal with challenging customers

**Interviews are due to take place on the 2 August.

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