Customer Support Assistant

3 weeks ago


London, United Kingdom CHANNEL ALT LTD Full time

**Duties**:

- Communicate effectively with customers in a courteous and professional manner
- Assist customers in English
- Utilize phone etiquette to handle inbound and outbound customer calls
- Upsell products or services to customers based on their needs
- Perform data entry tasks accurately and efficiently
- Analyze customer data to provide personalized assistance

**Experience**:

- Previous experience in customer service is a plus
- Strong communication skills with the ability to interact with diverse customers
- Multilingual abilities are advantageous
- Proficiency in phone etiquette and handling customer inquiries
- Experience in upselling products or services is beneficial
- Skilled in data entry and maintaining accurate records
- Ability to analyze customer information to provide tailored solutions

**Job Types**: Full-time, Permanent

Pay: From £25,928.75 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024



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