Customer Care Co-ordinator with Arabic Language
3 days ago
Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford, Kent. We are recruiting for experienced and forward thinking **Customer Care Co-ordinator with Arabic language.** This is full time permanent position and working for very well established international company working in pharmaceutical sector. Very interesting and varied role with a scopefor progression.
**MAIN RESPONSIBILITIES**:
- Co-ordination of all customer related issues, ensuring through follow-up of all enquiries, thus, ensuring customer satisfaction is achieved at all times.
- To liaise with all Departments for all necessary contacts, communications and actions with customers (including Field Force) for the purpose of customer satisfaction. Working as part of a team and incorporating lean initiatives as required.
- Carry out all duties in line with the Company's quality assurance policy.
**MAIN DUTIES**:
- Provision of quotations to customers/potential customers.
- Taking and processing orders.
- Allocation of stock to orders for distributed products on standard lead time.
- Progressing orders and notification of status to customers
- Liaison with our in-house freight forwarding company
- Handling queries and enquiries, including recording and progressing Customer Complaints.
- Covering colleagues during holidays and training
- Routine contact with customers/potential customers in writing, by telephone and occasionally in person.
- Recording and distribution to appropriate personnel of interesting and important information gathered from contact with customers/potential customers etc.
- Maintenance of pricing and special requirement information as agreed with the Team Leader.
- Look after the customer care chat
- In general terms the Customer Care Co-ordinator may from time to time be asked to perform additional duties as agreed with the Customer Care Manager.
**Job Related Skills**
- Fluent in Modern Arabic and English
- Computer literate in a Windows environment
- Good communicator - written & verbal
- Professional telephone manner
- Good listening skills
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