Customer Care Co-ordinator with Arabic Language

3 weeks ago


Dartford, United Kingdom PREMIER RECRUITMENT (S.E.) LIMITED Full time

Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Dartford, Kent. We are recruiting for experienced and forward thinking **Customer Care Co-ordinator with Arabic language.** This is full time permanent position and working for very well established international company working in pharmaceutical sector. Very interesting and varied role with a scopefor progression.

**MAIN RESPONSIBILITIES**:

- Co-ordination of all customer related issues, ensuring through follow-up of all enquiries, thus, ensuring customer satisfaction is achieved at all times.
- To liaise with all Departments for all necessary contacts, communications and actions with customers (including Field Force) for the purpose of customer satisfaction. Working as part of a team and incorporating lean initiatives as required.
- Carry out all duties in line with the Company's quality assurance policy.

**MAIN DUTIES**:

- Provision of quotations to customers/potential customers.
- Taking and processing orders.
- Allocation of stock to orders for distributed products on standard lead time.
- Progressing orders and notification of status to customers
- Liaison with our in-house freight forwarding company
- Handling queries and enquiries, including recording and progressing Customer Complaints.
- Covering colleagues during holidays and training
- Routine contact with customers/potential customers in writing, by telephone and occasionally in person.
- Recording and distribution to appropriate personnel of interesting and important information gathered from contact with customers/potential customers etc.
- Maintenance of pricing and special requirement information as agreed with the Team Leader.
- Look after the customer care chat
- In general terms the Customer Care Co-ordinator may from time to time be asked to perform additional duties as agreed with the Customer Care Manager.

**Job Related Skills**
- Fluent in Modern Arabic and English
- Computer literate in a Windows environment
- Good communicator - written & verbal
- Professional telephone manner
- Good listening skills



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