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Claims Team Leader
5 months ago
**We are looking for a Claims Team Leader to join our team.**
By working alongside the Team Manager, Senior Claims Officers and your team of Claims Officers, providing a timely and efficient service to the rest of the business, processing key learner outcomes, driving the performance of your team to meet and exceed targets and KPIs. Supporting the Team Manager in working towards improving current processes and to reduce risks and errors.
This is an excellent opportunity for a Apprenticeship Administration with Senior duties who is looking to expand their skills and build their career with an industry leader.
A detailed job description can be viewed here
**About You**
This role is ideal for someone with a good eye for detail, who likes to support and develop their team, and who takes pride in the quality of their work.
- You take personal responsibility for seeing the job done with attention to detail and querying any anomalies
- Able to effectively manage a busy workload by managing conflicting priorities and meeting deadlines.
- Able to maintain strong working relationships across a wide range of teams.
- Demonstrate a willingness to help and support other members of staff within the team across all staff.
- Passionate about quality and delivering an excellent service to our customers.
- Able to articulate a clear and compelling message both verbally and in writing.
- You are able to work independently as well as part of a remote team with joint KPIs and goals
- Focussed on quality and delivering against targets.
**What we do**
Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.
We are part of the Kaplan group, one of the world’s largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.
**What we believe in**
Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.
This includes making sure people with disabilities are given the opportunity to bring their best. So, if you require any adjustments, or additional support within the recruitment process, please contact us directly and we’ll do our best to help.
**Our values**
We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.
- Act with integrity
- Empower and support
- Create opportunity
- Grow knowledge
- Drive results together
**What we offer**
As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
- 28 days annual leave + option to purchase more
- Season ticket loan and cycle to work scheme
- Big discounts on Kaplan courses for you and your family
- Private medical, income protection, and life insurance
- 24/7 confidential helpline providing counselling and other support services
- Company pension contributions
- Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
**How to apply**
Shortlisted applicants will be asked to attend a face to face interview as part of the recruitment process.
Kaplan is committed to safeguarding and promoting the welfare of children and young people. This role is exempt from the Rehabilitation of Offenders Act 1974 and recruitment checks will be undertaken for successful applicants in accordance with our background checking policy.
£27,786 per annum
