Contact Centre Advisor

3 weeks ago


Warrington, United Kingdom Ofcom Full time

Closing Date:
15/03/2024

Group:
Corporate Group

Management Level:
Associate

**Job Type**:
Permanent

**Job Description**:
Working hours are Monday-Friday, 9-5pm on site. No shifts are involved.

The salary available is between £22k and £23k, depending on experience.

Team Overview

The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003.

The CCT’s primary purposes is to collate complaints information on Telecoms, Broadcasting and Postal issues and provide consumers with advice regarding potential resolution avenues available to them.

Purpose of the Role

We aim to deliver best-in-class customer service with a consistent feel and professional approach, supported by business processes and an induction training framework that represent industry best practice.

Key responsibilities- Act as a first point of contact for consumers via the phone- Quickly assess the relevance and nature of each contact and deal with it as appropriate- Accurately recording of customer information and complaint case records that feeds into wider business reports.- Meet and exceed business KPI’s.- Provide excellent customer service to citizens and consumers for complaints and enquires relating to telecoms, broadcast and postal issues.- Complete any other ad hoc requests that are in line with your skill and capability.

Skills, Knowledge and experience- Phone based customer service experience.- Effective conflict resolution skills and experience of handling consumer complaints and enquiries- Attention to detail - experience of complaint categorisation and writing concise case notes.- Must be comfortable working towards challenging quality targets.- Ability to build and expand on sector knowledge.- Team Player - Strong interpersonal and communication skills within a small team- Flexibility and ability to act on own initiative.

We champion flexible working patterns including job shares where we can. Discover more about working at Ofcom at

or by telephone on 0330 912 1378.


  • Contact Centre Agent

    4 weeks ago


    Warrington, United Kingdom The Halliwell Jones Group Full time

    JOB SUMMARY Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Contact Centre Agent. The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop. WHAT WE CAN OFFER YOU 22 DAYS HOLIDAY PLUS BANK HOLIDAYS AND YOUR BIRTHDAY OFF! EMPLOYEE CAR...


  • Warrington, United Kingdom Omni RMS Full time

    **Team Overview** The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003 & Online Safety Bill. **Purpose of the Role** We aim to deliver best-in-class customer service with a consistent feel and professional approach, supported by business processes and an induction training...


  • Warrington, United Kingdom Warrington and Halton Hospitals NHS Foundation Trust Full time

    Although the role of a Contact Centre Booking Clerk is varied, your main responsibility is to deal with the incoming calls for the Appointments Team. In addition to this, you will perform administrative duties including booking eRS appointments and managing our incoming responses from the text message appointment reminders. You will be guided by a Team...


  • Warrington, Cheshire, United Kingdom Brooke Harrison Recruitment Full time

    Are you looking for an exciting role within the Financial Services industry? This position offers a competitive salary package, including a monthly bonus scheme, pension, and opportunities for professional development, with potential career paths as a Case Manager or Mortgage Adviser. Conduct outbound qualification calls to identify and qualify potential...

  • Service Advisor

    1 month ago


    Warrington, United Kingdom BT Full time

    Service Advisor **Job Req ID**:16586**Posting Date**:19-May-2023**Function**:EE Contact Centres**Location**:Warrington Contact Centre, Warrington, United Kingdom**Salary**:21,408

  • Contact Centre

    1 month ago


    Warrington, United Kingdom Omni RMS Full time

    **Team Overview** The role of Consumer Contact Team (CCT) is to support the interests of citizens/consumers in accordance with the Communications Act 2003. **Purpose of the Role** The CCT’s primary purposes is to collate complaints information on Telecoms, Broadcasting and Postal issues and provide consumers with advice regarding potential resolution...

  • Call Centre Advisor

    22 hours ago


    Warrington, United Kingdom BROOKE HARRISON RECRUITMENT LIMITED Full time

    Are you looking for an exciting role within the Financial Services industry? We are seeking confident and charismatic individuals to join a dynamic team at our busy headquarters in Winwick, Warrington. This position offers a competitive salary package, including a monthly bonus scheme, pension, and opportunities for professional development, with potential...

  • Patient Advisor

    4 weeks ago


    Warrington, United Kingdom Penketh Health Centre Full time

    As a patient advisor you will answer telephones promptly, including any ringing unmanned telephone and direct the patient in accessing the appropriate service or healthcare professional. This is to be done in a courteous, efficient and affective way. You will act as a focal point of communication between patients, Doctors and other members of the Primary...

  • Parts Advisor

    4 weeks ago


    Warrington, United Kingdom BMW Group Retail Full time

    Halliwell Jones Warrington is looking for a Parts Advisor. **Your role** The position is located at our Warrington Centre which is a fantastic modern facility consisting of Aftersales, Bodyshop, and BMW and MINI Sales. Your Responsibilities: - To satisfy all customer requirements and increase all aspects of the parts business through Direct selling. - To...

  • Motor Claims Advisor

    4 weeks ago


    Warrington, United Kingdom Aspire Personnel Ltd Full time

    Our client based in Birchwood is looking to recruit a Motor Claims Advisor to join their busy motor warranty team. You will be the first point of contact for customers, dealerships and repairers either calling in or emailing into the office. The ideal person will have either experience of motor claims or warranties, but if you have exceptional customer...


  • Warrington, United Kingdom The Halliwell Jones Group Full time

    Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Customer Enquiry Advisor. The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop. WHAT WE CAN OFFER YOU - 22 days holiday plus bank holidays AND your birthday off! - 1 car per employee via a...

  • Claims Advisor

    4 weeks ago


    Warrington, Cheshire, United Kingdom Aspire Personnel Ltd Full time

    Our client based in Birchwood is looking to recruit a Motor Claims Advisor to join their busy motor warranty team. You will be the first point of contact for customers, dealerships and repairers either calling in or emailing into the office. The ideal person will have either experience of motor claims or warranties, but if you have exceptional customer...

  • Motor Claims Advisor

    3 weeks ago


    Warrington, United Kingdom Aspire Personnel Ltd Full time

    Our client based in Birchwood is looking to recruit a Motor Claims Advisor to join their busy motor warranty team.You will be the first point of contact for customers, dealerships and repairers either calling in or emailing into the office.The ideal person will have either experience of motor claims or warranties, but if you have exceptional customer service...

  • Service Advisor

    3 weeks ago


    Warrington, United Kingdom Recruit Central Full time

    Permanent Service Advisor – Automotive IndustryWe are looking for an experienced and self-motivated Service Advisor to join our team. This is an excellent opportunity to work in a fast-paced, well-established automotive company that promotes growth from within.The role will involve working with customers to understand their requirements and provide...

  • Motor Claims Advisor

    21 hours ago


    Warrington, United Kingdom Aspire Personnel Ltd Full time

    Our client based in Birchwood is looking to recruit a Motor Claims Advisor to join their busy motor warranty team. You will be the first point of contact for customers, dealerships and repairers either calling in or emailing into the office. The ideal person will have either experience of motor claims or warranties, but if you have exceptional customer...


  • Warrington, United Kingdom Matched Group Full time

    Customer Service AdvisorRole: Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer serviceLocation: Daresbury office, Monday - Friday standard hoursWHY? Fast growing & leading IT Consultancy Competitive basic + benefits + monthly commission Do you...

  • Service Advisor

    3 weeks ago


    Warrington, United Kingdom Recruit Central Full time

    Permanent Service Advisor – Automotive IndustryWe are looking for an experienced and self-motivated Service Advisor to join our team. This is an excellent opportunity to work in a fast-paced, well-established automotive company that promotes growth from within.The role will involve working with customers to understand their requirements and provide...


  • Warrington, United Kingdom TeamSport Full time

    **Customer Care and Sales Advisor** TeamSport Indoor Karting creates a safe, unique and exciting experience for everyone! Our busy Head Office sales team in Warrington, is looking for more talented individuals to join our Customer Service and Sales Advisor! **About the Opportunity** This role is one of the key roles of our organisation; you will form part...


  • Warrington, United Kingdom Perfect Placement UK Ltd Full time

    **County**: Cheshire **Town/City**: Warrington **Sector**: Service Department, Independent Garage **Salary**: £34000 per annum **Job ref**: 130121 **Vehicle Service Advisor / Receptionist** - ** Warrington**: - ** Basic - £30,000 - £34,000 Depending on skill set & experience**: - ** Monday - Friday 0800 - 1700 - No Saturdays!!**: - ** Independent...

  • Social Care Advisor

    1 month ago


    Warrington, United Kingdom Warrington Borough Council Full time

    **About us**: The One Front door service is the single point of contact for all of Warrington residents needing to access Warrington’s Intermediate Tier services. Working together, our Health and Social care services have created a “One system, One Population, One Purpose” to improve the outcomes for our Warrington Residents. The team is the first...