Contact Centre Agent

2 months ago

Warrington, United Kingdom The Halliwell Jones Group Full time

JOB SUMMARY
Here at Halliwell Jones (Warrington) Ltd we have an exciting opportunity for a Contact Centre Agent. The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop.

WHAT WE CAN OFFER YOU

22 DAYS HOLIDAY PLUS BANK HOLIDAYS AND YOUR BIRTHDAY OFF

EMPLOYEE CAR SCHEME

FAMILY RUN BUSINESS AND FRIENDLY CULTURE

SPECIALIST TRAINING WITH BMW UK

BMW ACCREDITATION

ONGOING DEVELOPMENT AND ACHIEVABLE CAREER PATH

STATE OF THE ART FACILITY AND WORKING ENVIRONMENT

LIFE ASSURANCE SCHEME

YOUR RESPONSIBILITIES
- To deal with on a daily basis all inbound service calls for the group’s service centres in relation to service booking and other service related items.
- To make outbound calls in relation to promotions, seasonal campaigns, service follow up work and other service related items.
- To maximise revenue of the Group service departments though the upsell of products and services as well as the handling of customer objections.

WHAT WE’RE LOOKING FOR
Previous experience in a similar role working for a prestige brand.
Excellent customer service skills.
Reliable and focussed.
Ability to work well under pressure and to tight deadlines.
Ability to work within a team environment.
Excellent attention to detail.
Proven track record in telesales.
Ability to use own initiative.
Experience communicating with Senior Management.
Technician Background (Desirable but not essential).
Service Advisor Background (Desirable but not essential).
Ability to work weekends.

READY TO APPLY?
This is an incredible opportunity to join a family based business that offers both a competitive salary along with a prestige brand and company culture. Other benefits include great staff discounts and life assurance.

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