Business Support Officer

3 weeks ago

StokeonTrent, United Kingdom PERFECT MOSSION LIMITED Full time

The working hours are flexible but they will be required to work at the Civic Centre in Stoke for a minimum of 2 days a week..

**Job Purpose**

To manage and develop technical and administrative support services to officers, managers and customers of Environmental Health, Trading Standards and Consumer Protection services.

**Key Duties / Responsibilities**

1. Manage and organise staff to deliver technical and administrative support in relation to Environmental Health, Trading Standards and Consumer Protection functions in an accurate, timely, and cost-efficient manner ensuring that customer focussed services are delivered within required timescales.

2. Ensure technical and administrative support is delivered in line with corporate, departmental and divisional priorities and business plans, and is customer focused and accessible as appropriate.

3. Monitor, supervise and control income and expenditure associated with Environmental Health, Trading Standards and Consumer Protection functions, ensuring that fees and charges for services are accurately levied in a timely and cost effective manner, with invoices for expenditure being processed in accordance with suppliers deadlines and corporate procedures.

4. Manage, maintain, and develop office and I.T. systems, processes, and records as necessary to ensure data supporting environmental health and trading standards business processes can be accurately located, retained and disposed of in accordance with Service retention schedules.

5. Supervise word processing, desktop publishing, photocopying, duplication, and binding duties undertaken by staff to ensure the required outputs are delivered within deadlines, and are of a high quality professional appearance.

6. Oversee the delivery of technical assistance to customer contacts, via all access channels, ensuring that they are dealt with in a professional and effective manner, and responded to, allocated or redirected as appropriate.

Competencies associated with NVQ Level 4 in Administration/ Business Studies

Previous experience in a similar discipline and public facing environment providing technical and administrative support

Able to manage and organise staff and workloads in a public facing environment providing technical and administrative support

Experience of managing, supervising, developing, and implementing technical and administrative systems and procedures

Able to communicate effectively both orally and in writing

Numerate, able to calculate and produce/check figures and statistics to a high degree of accuracy, and to stated deadlines, with experience of monitoring and supervising budgetary systems and controls.

Ability to demonstrate consistent attention to detail

Ability to use IT systems, Inc. Microsoft office and bespoke systems

Confident, self-motivated, with the ability to work under pressure from competing demands, in a customer facing environment as part of an effective support team

Flexibility in providing support throughout the area and in meeting deadlines as required

**Job Types**: Part-time, Temp to perm
Contract length: 7 months

**Salary**: From £16.00 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Overtime

**Experience**:

- Customer service: 5 years (required)
- Administrative experience: 5 years (required)
- technical and administrative support: 3 years (required)
- Microsoft Excel: 3 years (required)

Work Location: In person

Reference ID: perfect - 5228811

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