Receptionist / Business Support
1 month ago
**Receptionist / Business Support**
**Working Hours**:Monday to Friday - 12:30pm till 5pm**
To provide an excellent reception and administrative support service so that all visitors and callers receive the best possible impression of the Chamber and to service the Chambers’ Member lounge. To provide support to the Director of Finance and Corporate Services on areas such as premises, contractors and online training.
Closing date**:Thursday 28th March 2024**
**About Staffordshire Chambers of Commerce**
Staffordshire Chambers of Commerce has been in existence for over 200 years. It was borne out of a desire from businesses to meet together and trade and ensure that there was a voice for business and an organisation to represent their needs and deliver services to help them. We continue to deliver this role and have developed a wider relationship as part of the recognition of the contribution that the business community makes to economic and social success.
**Job Title: Receptionist / Business Support**
**Accountable To**:Head of Membership and New Business
**Location**:Staffordshire Chambers of Commerce
**Our Vision**
All employees of the Chamber are expected to contribute to our vision:
‘Staffordshire Chambers believes that we can help all the people of Staffordshire be more prosperous and have more opportunities, by helping business to belong to the Chamber and do things BETTER’.
**Our Values**
Our vision is supported by a set of core values which define the standards and behaviours which are expected of all employees:
- **Bold**
We try new things
We are passionate about making a difference
We always put our members first
- **Excellent**
We achieve the highest standards
We seek to improve continuously
We are committed to equality of opportunity
- **Trusted**
We communicate well
We are consistent in our approach
We put colleagues and customers first
- **Team Focused**
We are an outstanding team
We are focused on achieving our vision
We respect and support each other
- **Ethical**
We represent our members professionally
We make a positive contribution to the community
We act with integrity
- **Responsive**
We are open to change
We respond positively to customer feedback
We maximise opportunities
**Job Purpose**
**Principal Accountabilities**
To provide an excellent reception and administrative support service so that all visitors and callers receive the best possible impression of the Chamber and to service the Chambers’ Member lounge. To provide support to the Director of Finance and Corporate Services on areas such as premises, contractors and online training.
**General requirements**
- Work diligently to meet the requirements of the role
- Use the Chambers’ CRM system and others as relevant to the role
- Always seek to improve to achieve the highest quality standards and follow the Chambers’ quality assurance operating procedures
- Contribute to the Chambers’ commitment to work in a commercially successful way
- Participate in internal/external meetings and training as required
- Ensure that all relevant policies, procedures and working practices are adhered to at all times
- Participate positively in one to ones and appraisals
- Work in accordance with the Chambers’ culture, values, aims and objectives
- Act as an ambassador for the Chamber at all times when dealing with members or representing the business
- Contribute to the Chamber’s team working environment, taking ownership of issues and supporting colleagues where appropriate
- Be flexible and willing to undertake any other duties that may be reasonably required
- To work from other Chamber offices if required.
**Essential criteria**
**Qualifications**
- Minimum level 2 English and Maths (or equivalent)
- Customer Service qualification or training
**Proven Experience**
- Good relevant reception experience, including receiving calls, greeting visitors and dealing with a range of administrative tasks
- Experience of accurate use of Microsoft Office packages including Word, Excel and Outlook
- Experience of providing a high standard of service to visitors, ideally in a similar environment
- Ability to work to a high standard of accuracy and attention to detail
- Experience of working in a multi-disciplinary team environment
**Knowledge, Skills and Abilities**
- Outstanding customer service and relationship building skills
- Well presented
- Professional and friendly approach
- Able to contribute positively to the Chambers’ Vision and BETTER values
- Excellent verbal and written communication skills at all levels
- Able to work under pressure
- Highly organised and able to meet deadlines
- Time management, able to prioritise and achieve deadlines
- Problem solving skills - able to work on own initiative
**Other Attributes**
- Excellent team player
- Able to work flexibly and to cover holidays.
- Enthusiastic and approachable
- Commitment to personal development
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