Customer Service Helpdesk
2 days ago
**Customer Service Advisor - Helpdesk**
**Hybrid Role**
**Northwich - 3 days at home 2 days in the Office**
**£21,000 April
- £23,000**
**The Customer Service/ Help Desk role**
We are looking for an individual who is passionate about delivering exceptional customer service.
- Provide information on products and equipment
- Receive inbound calls
- Provide 1st line support to all customers.
- Maintain information systems (data entry)
- Use inventory management and other software.
- Arrange for installation, maintenance and repair of equipment.
- Liaising with clients and technicians to ensure smooth process
**We are looking for the following experience**:
- Previous experience in a customer service help desk role
- Ability to problem solve and take ownership of each customer query
- Excellent customer facing attitude and communication skills both written and verbal
- Basic knowledge and understanding to use desktop software (i.e. internet explorer, outlook)
- Understanding of CRM systems
**Job Types**: Full-time, Permanent
**Salary**: £21,000.00-£23,000.00 per year
**Benefits**:
- Company pension
- Referral programme
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
Reference ID: Home based
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