1st Line Support Helpdesk

7 months ago


Runcorn, United Kingdom Exchange People Full time

**Technical Support Helpdesk required in Runcorn - £23,000 per annum.**

Our client has a fantastic opportunity to develop your skills and experience by working as **Technical Support Agent** at their hub in **Astmoor Industrial Estate, Runcorn.**

**Responsibilities**:

- Offering initial technical support to clients.
- Allocation of Fault Calls to Field Engineers
- Effective allocation and utilisation of Field Engineer workloads to meet Service Levels and Customer Satisfaction
- Utilising Accounting package to raise purchase orders
- Provide ongoing feedback to the customer both internally and externally via voice and system updates to manage customer expectations on fault resolution
- Report Writing within the timescales to meet contract objectives.

Person Specification:

- Previous technical support experience
- Excellent communiucation skills
- Ability to explain technical issues to non-technical customers.
- Ability to work under pressure in a fast paced environment.
- Experience of in-house Call management systems and tools.
- Proficient in Microsoft Office.

The salary is **£23,000 per annum**.

The job operates **Monday to Friday** working **8am until 5pm.**

This is a **permanent** position**.**

Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.

Not for you? Check exchangepeople.co.uk to view the many other warehouse, production or manufacturing jobs we have available now.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Holidays
- Monday to Friday
- No weekends

Application question(s):

- Please describe any relevant experience.

**Experience**:

- Customer Service: 1 year (required)
- IT / Technical: 1 year (required)

Work Location: In person



  • Runcorn, United Kingdom Matched Group Full time

    **1st Line Support Engineer** **Basic**:£18,000 - £25,000 + benefits + excellent training opportunities **Role**: Provide day-day technical support to external clients **Location**:Cheshire office (commutable from Warrington, Liverpool, Runcorn, or Wirral from the M56) **WHY?**Fast growing & leading IT Services Provider - Do you have 1+ year experience...


  • Runcorn, United Kingdom Matched Group Full time

    **1st Line Support Engineer** **Basic**:£18,000 - £22,000 + benefits + excellent training opportunities **Role**: Provide day-day technical support to external clients **Location**:Cheshire office (commutable from Warrington, Liverpool, Runcorn, or Wirral from the M56) **WHY?**Fast growing & leading IT Services Provider - Do you have 1+ year experience...


  • Runcorn, United Kingdom Matched Group Full time

    **2nd Line Support Engineer** **Basic**:£20,000 - £30,000 + benefits + excellent training opportunities **Role**: Provide day-day technical support **Location**:Hybrid - must be able to commute to the Cheshire office 4-5 days a week **WHY?**Fast growing & leading IT Services Provider - Do you have 1+ year experience within a technical or IT support...


  • Runcorn, United Kingdom Matched Group Full time

    **2nd Line Support Engineer** **Basic**:£20,000 - £30,000 + benefits + excellent training opportunities **Role**: Provide day-day technical support **Location**:Cheshire office (commutable from Warrington, Liverpool, Runcorn, or Wirral from the M56) **WHY?**Fast growing & leading IT Services Provider - Do you have 2+ years experience within a technical...


  • Runcorn, United Kingdom Matched Group Full time

    **2nd Line Support Engineer** **Basic**:£20,000 - £30,000 + benefits + excellent training opportunities **Role**: Provide day-day technical support **Location**:Cheshire office (commutable from Warrington, Liverpool, Runcorn, or Wirral from the M56) **WHY?**Fast growing & leading IT Services Provider - Do you have 2+ year experience within a technical...


  • Runcorn, United Kingdom Ecs Resource Group Ltd Full time

    1st/2nd line Support Engineer - Hybrid/ Runcorn - 3 months contract - £200 -£220 a day inside IR35 My client is recruiting for an 1st/2nd Line Support Engineer, This is a hybrid position which will require you to be onsite 3 days a week/ 2 days working from home.You will be required to troubleshoot and resolving IT issues, ensuring the smooth operation of...

  • 1st Line Support

    4 days ago


    Runcorn, United Kingdom Reed Full time

    **First Line Technical Support (1st Line Support) £25,600 per annum 37.5 hours per week, Permanent Runcorn** A First Line Technical Support Analyst is required for our medical sector client to be a key member of the IT service desk function and provide support across all UK locations **Main Responsibilities**: - Working to service levels agreed with the...


  • Runcorn, United Kingdom ECS Resource Group Ltd Full time

    1st/2nd line Support Engineer - Hybrid/ Runcorn - 3 months contract - £200 -£220 a day inside IR35 My client is recruiting for an 1st/2nd Line Support Engineer, This is a hybrid position which will require you to be onsite 3 days a week/ 2 days working from home. You will be required to troubleshoot and resolving IT issues, ensuring the smooth operation...


  • Runcorn, United Kingdom ECS Resource Group Ltd Full time

    1st/2nd line Support Engineer - Hybrid/ Runcorn - 3 months contract - £200 -£220 a day inside IR35My client is recruiting for an 1st/2nd Line Support Engineer, This is a hybrid position which will require you to be onsite 3 days a week/ 2 days working from home. You will be required to troubleshoot and resolving IT issues, ensuring the smooth operation of...


  • Runcorn, United Kingdom CV-Library Full time

    1st/2nd line Support Engineer - Hybrid/ Runcorn - 3 months contract - £200 -£220 a day inside IR35 My client is recruiting for an 1st/2nd Line Support Engineer, This is a hybrid position which will require you to be onsite 3 days a week/ 2 days working from home. You will be required to troubleshoot and resolving IT issues, ensuring the smooth...


  • Runcorn, United Kingdom Matched Group Full time

    **2nd Line Support Engineer** **Basic**:£25,000 - £30,000 + benefits + excellent training opportunities **Role**: Provide day-day technical support **Location**:Cheshire office (commutable from Warrington, Liverpool, Runcorn, or Wirral from the M56) **WHY?**Fast growing & leading IT Services Provider - Do you have 2+ years experience within a technical...


  • Runcorn, United Kingdom Niche employment solutions Full time

    **Customer Service Advisor - Helpdesk** **Hybrid Role** **Northwich - 3 days at home 2 days in the Office** **£21,000 April - £23,000** **The Customer Service/ Help Desk role** We are looking for an individual who is passionate about delivering exceptional customer service. - Provide information on products and equipment - Receive inbound calls -...

  • IT Support

    4 days ago


    Runcorn, United Kingdom Matched Group Full time

    **IT Support** **Basic**:£20,000 - £30,000 + benefits + excellent training opportunities **Role**: Provide day-day technical support **Location**:Cheshire office (commutable from Warrington, Liverpool, Runcorn, or Wirral from the M56) **WHY?**Fast growing & leading IT Services Provider - Do you have 1+ year experience within a technical or IT support...


  • Runcorn, Halton, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

    Helpdesk Operations SpecialistWe are seeking an experienced Helpdesk Operations Specialist for a permanent position in our Runcorn office.This role involves the effective management of technical incidents, including the allocation and coordination of tasks to field engineers and other stakeholders.The successful candidate will be responsible for prioritizing...

  • 2nd Line Support

    6 days ago


    Runcorn, United Kingdom ITECCO Full time

    **MSP Opportunity-2nd Line Engineer-Runcorn** **Role:2nd Line Engineer** **Salary: £30K** **Location: Runcorn** This is a great role for someone who is eager to learn and get exposed to various technologies, this MSP offers great progression routes and has several internal success stories. They are looking for a 2nd Line Support Engineer to join their...

  • IT Support

    2 days ago


    Runcorn, United Kingdom Hays Specialist Recruitment Limited Full time

    Currently seeking to employ an IT Professional to work in the health care sector out of Runcorn. Your new company **Your new role**: - setting up and installing new computers, networks and software - setting up user accounts and profiles on the network - diagnosing and fixing network problems and hardware or software faults **What you'll need to...


  • Runcorn, United Kingdom FOCUS 5 RECRUITMENT LTD Full time

    Focus 5 Recruitment are looking to recruit a 2nd Line Support Engineer for a hugely successful and established IT business. This is a great company to work for, offering genuine opportunity to progress and the ability to progress and learn in a growing business. Experience in IT support and providing excellent customer service is what we’re looking for...

  • 2nd Line Support

    6 days ago


    Runcorn, United Kingdom Reed Full time

    2nd Line Support Engineer Remote Working £35,000- £40,000 We currently have an exciting opportunity for a Solution Engineer to join our Solution Delivery Team within our Head Office in Runcorn. Reporting into the IT Solution and Infrastructure Manager you will collect business requirements and design solutionsthat are innovative, fit for purpose and in...


  • Runcorn, United Kingdom Reed Full time

    2nd Line Support Engineer Mostly remote - Based out of Cheshire £35,000+ We currently have an exciting opportunity for a Solution Engineer to join our Solution Delivery Team within our Head Office in Runcorn. Reporting into the IT Solution and Infrastructure Manager you will collect business requirements and design solutionsthat are innovative, fit for...

  • Helpdesk Secretary

    7 months ago


    Runcorn, United Kingdom Warrington and Halton Teaching Hospitals NHS Foundation Trust Full time

    To support and assist the Support Systems Office Manager and Operational Estates Manager in providing and managing an effective and efficient Help Desk and service. To ensure the Estates Department provides a safe working environment to clinical, non-clinical, patients and staff and complies with all relevant statutory and regulatory bodies Provide clerical...