Customer Service Advisor
6 months ago
Permanent, full time role with great benefits
- Working for a well respected, established business.
**About Our Client**:
Our client is a globally recognised entity within the Life Science industry, boasting a significant presence in the UK market. With thousands of employees worldwide, this respected firm delivers high-quality products and services that make a real difference in people's lives.
- Providing excellent customer service to clients and ensuring their needs are met
- Handling customer queries and complaints in a professional and timely manner
- Collaborating with the sales team to optimise client satisfaction
- Maintaining accurate customer records and documenting all customer interactions
- Identifying opportunities to up-sell or cross-sell company products and services
- Staying updated about the latest company products and services to provide accurate information to clients
- Participating in training and development opportunities to improve job performance
- Adhering to company policies and procedures in all interactions with clients
**The Successful Applicant**:
A successful Customer Service Advisor should have:
- A degree or equivalent qualification, preferably in a business-related field
- Experience in a customer-facing role, ideally within the Life Science industry
- Excellent communication and interpersonal skills
- A strong commitment to providing exceptional customer service
- A keen eye for detail and the ability to multitask effectively
- Proficiency in using customer service software and CRM systems
- An understanding of sales principles and customer service practices
**What's on Offer**:
- A competitive salary in the range of £19,800 - £24,200 per year
- Generous holiday leave
- Opportunities for professional development and career progression
- A supportive and inclusive company culture
- Unique benefits tailored to promote work-life balance
If you believe you have the skills and experience to succeed in this role, we encourage you to apply. This is a fantastic opportunity to join a respected company in the Life Science industry, based in Runcorn.
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