Customer Service Team Leader

3 days ago


Welwyn Garden City, United Kingdom Smart 10 ltd Full time

Job Title: Operations Support Team Leader

**Salary**: £30,000 per annum
Location: Welwyn Garden City
Contract: Permanent - full time
Hours: Monday to Friday - Either 8.30am - 5pm OR 9.30am - 6pm

COMPANY PROFILE

Are you an experience Team Leader who strives to provide a perfect level of customer service? This brilliant opportunity would suit you if you always go above and beyond expectations. Within the role you would be supporting and leading the full operationalsupport team to ensure a high level of customer satisfaction is met.

**BENEFITS**:

- 22 days' annual leave, increasing 1 day per year of service
- Competitive company pension
- Life assurance
- Simply health cash scheme
- Annual pay review
- Training and development
- Beautiful open plan offices

RESPONSIBILITIES
- Manage and support the Operational Support Team
- Train and develop your team members including leading appraisal meetings
- Ensure the team meet or ideally exceed their KPI's
- Quality checking work of your team
- On boarding of new customers
- Handle complaints or escalations when required
- Complete inductions with new starters

SKILLS REQUIRED
- Previous experience in a customer focused role
- You will be a natural team leader who is able to build a rapport with your team members
- A fantastic communicator - able to communicate fluently and clearly
- You will be highly organised and a great administrator
- You will be a passionate and driven person who enjoys helping with team and business improvement

Smart10 is a multi-award-winning specialist recruitment consultancy focused on the supply of temporary, contract and permanent placements across a select group of business sectors. In order to keep up to date and search for all our active jobs, please visitour website, like us on Facebook and follow us on Instagram or LinkedIn. Please refer to Smart10's Privacy Policy as to how we hold your data



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