Customer Service Advisor

6 months ago

Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

Full Time Customer Service Advisor
- Monday - Friday 9am - 5.15pm
- £21,630 per annum
- Welwyn Garden City AL7 1EL
- **Why are we recruiting?**
We are passionate about our retailers at PayPoint, they are at the heart of our business and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in Welwyn Garden City, but we also encourage part-time home working so you can fit work around your home life.
- **Who are we?**
We have been around since 1996. You will be able to find us in most convenience stores so take a look next time you go to your corner shop. We have different payment services ranging from bill payments to card services, EPOS systems and ATM’s. PayPoint manages £15 billion worth of transactions every year, for over 6,000 clients. We are proud of these numbers and are looking for your help to continue to grow.
- **What will you be doing?**
- We understand you may not have done a job like this before so that is why we will give you some great training and make sure you have a buddy, senior or team leader available to help with your questions. Once you feel comfortable and understand the different PayPoint products we will get you on the phones helping retailers and making a real difference. You will be listening to their queries, problem solving and inputting data into an online system.
- The pace is fast so we need people who are driven, focused and want to succeed.
- **What would we like from you?**

Excellent customer service skills
- Experience using Microsoft products such as Outlook and Excel
- Someone who really wants to make a difference
- Flexibility - you may be asked to cover some extra shifts
- Excellent communication skills with the ability to build rapport quickly over the phone
- Technically minded so the ability to solve technical queries once trained
- **It would be great if you already have**

Experience working in a customer focused role whether it be in retail or hospitality. Some of our best people have either worked part-time or full-time in well known shops, pubs and restaurants. Our roles can also fit around your lifestyle as we have shifts to suit your university studies, family life and hobbies.
- **Where you can expect to move to once you have mastered a Customer Service Adviser role?**

If you stay within the Contact Centre we have Senior Customer Service Advisers and Team Leaders.
- If you choose to progress out of the Contact Centre people have moved into Retail Operations, Parcels, Retail Collections and IT. If you decide to upskill you could move into a junior finance role or an administrative role in a client team.
- If you decide to leave PayPoint our people have moved into all kinds of customer service roles or administrative roles and even joined the police force.
- **What can we do for you?**

You can expect a rewarding experience working with us in our head office in Welwyn Garden City as well as loads of homeworking. Working in our Contact Centre will allow you to create a development plan for your journey at PayPoint where we will support you with your development.**Description**
- This is a generic vacancy template.

**Key Responsibilities**
- This is a generic vacancy template

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