Customer Service Advisor

2 weeks ago


Welwyn Garden City, United Kingdom Liberata Full time

**Fancy a role where you really make a difference?**

**Have what it takes to deliver exceptional customer service?**

**Looking for a great work life balance? You have come to the right place, as we are only open MONDAY to FRIDAY 8:30-5:30 and don’t work Bank Holidays.**

**Your NEW job description**:
Become part of our Liberata Customer Services team, where we deliver first contact resolution for the customers of Welwyn Hatfield Council.

You will support customers, over the phone and face to face, providing guidance relating to Council Tax, Benefits and Non-Domestic Rates.

Liberata will offer a full and extensive training programme to help you develop all the skills and knowledge you will need, with the opportunity for progression with a pay increase to reflect this.

You will regularly support vulnerable customers, reviewing and offering ways to support them, dependant on their situation. This means you will need to possess an empathetic can-do attitude and the ability to remain calm under pressure.

Whilst supporting our customers you will ensure you are regulatorily compliant whilst delivering an exceptional service, balancing empathy with knowledge, signposting the Council’s online services where appropriate.

**Your required skills**:

- Customer service experience
- Competency in IT systems
- A passion to make a difference
- Excellent communication skills
- Ability to prioritise workloads
- Educated to GCSE level or above with English and Maths, grade C or above (or equivalent)

**Your key deliverables**:

- Ensure individual performance and quality targets are met
- Ensure customer queries are dealt on first contact where possible
- Maintain a high quality of work, in accordance with departmental and service agreements, including client procedural and financial standards
- Observe confidentiality and data security of document handling
- Adherence to all company policies and procedures applicable to this role. This includes but is not limited to HR, Health and Safety, Finance, IT, GDPR, Information Governance, Business Continuity, Marketing & Branding.

**Your key tasks**:

- Provide advice to customers via a face-to-face counter service
- Handle switchboard from customers
- Promote online services and digital take-up
- Ensure accurate information is provided to customers at all times
- Ensure systems are updated with full and accurate data
- Maintain a working knowledge of changing legislation and customer service processes
- Perform basic administrative tasks
- Verify and scan customer evidence
- Conversant in data protection regulations and adherence at all times when handling customer evidence

**What’s in it for you**

Not only do you get to join an award-winning business, you are joining at an exciting time as we are reviewing and developing our services

**Our Staff Benefits Include**
- Monday to Friday working
- No Bank Holiday working
- Working hours between 8:30 - 5:30
- Free eye tests
- Close to local bus and train stations
- 25 days annual leave (full time) + up to 8 days Bank Holiday
- Wellness programme
- Staff referral scheme
- Staff discounts and cash back with retailers such as Argos, Currys, Marks & Spencer and B&Q
- Enrolment into Liberata’s contribution matching pension scheme

Liberata is one of the UK’s leading providers of business process outsourcing and support services for the public and commercial sectors.

Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.

Many of our services and solutions are available for procurement under various Government frameworks.


  • Customer Service

    1 week ago


    Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer Service Location: Welwyn Garden City **Salary**: £12.47 per hour Contract: Full Time, Monday to Friday 9:00am - 5:00pm The Role: Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be...

  • Customer Service

    2 weeks ago


    Welwyn Garden City, Hertfordshire, United Kingdom Customer Service and Call Centres Full time

    Job Title: Customer ServiceLocation: Welwyn Garden CitySalary: £12.47 per hourContract: Full Time, Monday to Friday 9:00am - 5:00pmThe Role:Our client is looking for a confident and pro-active Customer Service Executive, to join their busy team in Welwyn Garden City. Working in the travel industry, no two days are the same and you must be prepared to be...


  • Welwyn Garden City, United Kingdom Customer Service and Call Centres Full time

    **Job Title**: Customer Service Team Leader **Salary**: £32,000 - £35,000 per annum **Location**: Welwyn Garden City (Hybrid) **Contract**: Permanent - full time **Hours**: Monday to Friday -8.30am - 5pm COMPANY PROFILE Our established client based in the heart of Welwyn Garden City are seeking an enthusiastic Customer Service Team Leader to join...


  • Welwyn Garden City, United Kingdom Barclays Full time

    **Customer Service Advisor** **Welwyn Garden City** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...


  • Welwyn Garden City, Hertfordshire, United Kingdom Tate Full time

    Customer Service Administrator£10.98 per hourFull time - Monday to FridayFully office based - Welwyn Garden CityContract - 3-month temporary contract with potential of extension/permanent contractASAP startTate are delighted to be working alongside a local authority who are looking to recruit a Customer Service Advisor to join their team. The post provides...


  • Welwyn Garden City, United Kingdom Red Door Recruitment Full time

    **Welwyn Garden City** **£25-28k** **Office-based - no remote working!** **Hours: Mon-Thurs - 9am-5pm, Fri - 9am-4.30pm** An exciting opportunity for a Customer Service Advisor has arisen within a growing, ambitious company who are a widely recognised and highly regarded UK wide Wholesaler. This is a busy and fast-paced role that gives the opportunity...

  • Customer Service

    4 weeks ago


    Welwyn Garden City, United Kingdom Lawrence Dean Recruitment Full time

    Superb opportunity for a - **Customer Service Advisor** to join the friendly team as part of a successful, dynamic organisation in Welwyn Garden City with an excellent reputation as an employer. We have a number of positions available to start ASAP to last around 2-3 months with the real potential to extend into a permanent role. The hours are 9am-5.15pm...


  • Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

    Full Time Customer Service Advisor - Monday - Friday 9am - 5.15pm - £21,630 per annum - Welwyn Garden City AL7 1EL - **Why are we recruiting?** We are passionate about our retailers at PayPoint, they are at the heart of our business and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in...


  • Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

    **Why are we recruiting?** We are passionate about our customers and retailers at PayPoint, they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We are looking for advisors to handle contact from customer who use “The Payment Exception Service” this service is a way for people who do not have a bank...

  • Customer Advisor

    3 weeks ago


    Welwyn Garden City, United Kingdom B&Q Full time

    **About the role** **Customer Advisor on the Decor Department** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£10.10 per hour (Inclusive of an 75p per hour, store specific location allowance)** We believe anyone can improve their home to make life better. Every day, we give our...

  • Service Advisor

    2 days ago


    Welwyn Garden City, United Kingdom Recruitment Boutique Remote Work Freelance Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Welwyn Garden City on a temporary basisHourly rate between £18.00 and £20.00 per hour - 45 hours per weekPrevious experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an...

  • Service Advisor

    4 weeks ago


    Welwyn Garden City, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description **Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021** **“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”** **The Company** Marshall Motor Group is...

  • Customer Advisor

    4 weeks ago


    Welwyn Garden City, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 20 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £12.21 per hour** **B&Q Welwyn** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and...

  • Service Advisor

    3 days ago


    Welwyn Garden City, United Kingdom Recruitment Boutique Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Welwyn Garden City on a temporary basis Hourly rate between £18.00 and £20.00 per hour - 45 hours per week Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an...

  • Service Advisor

    2 days ago


    Welwyn Garden City, United Kingdom Recruitment Boutique Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Welwyn Garden City on a temporary basisHourly rate between £18.00 and £20.00 per hour - 45 hours per weekPrevious experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an...

  • Repairs Planner

    3 weeks ago


    Welwyn Garden City, United Kingdom Daniel Owen- UK Full time

    Contract Type: - Permanent- Location: - Welwyn Garden City- Industry: - Property Services- Salary: - £27000 - £29000 per annum- REF: - EM1605_1684306622- Contact Name: - Elle Muller- Job Published: - about 3 hours ago**Customer Service Advisor / Repairs Planner** **£27-29K per annum** **Full time, perm role** **Welwyn Hatfield** We currently have a...

  • Customer Advisor

    2 weeks ago


    Welwyn Garden City, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 10 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £13.02 per hour (Inclusive of an £0.81 per hour, store specific location allowance)** **B&Q Welwyn Garden City** We believe anyone can improve their home to make life...

  • Service Advisor

    23 hours ago


    Welwyn Garden City, United Kingdom Recruitment Boutique Remote Work Freelance Full time

    An exciting opportunity has arisen to join a busy Dealership as a Service Advisor in Welwyn Garden City on a temporary basisHourly rate between £18.00 and £20.00 per hour - 45 hours per week Previous experience in a Service Advisor position is essential, as you will be the first point of contact for the Service Department and as such you need to have an...

  • Service Advisor

    4 weeks ago


    Welwyn Garden City, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location**: Volvo Milton Keynes **Hours**: 47.5 hours per week, including Saturday mornings on a rota basis **Salary**: up to £28000 Basic plus OTE up to £36,000 (site dependent) **Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...

  • Service Advisor

    2 weeks ago


    Welwyn Garden City, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description - We are currently recruiting for a Service Advisor to join our Marshall Volvo dealership in Welwyn Garden City. - As a Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous...