Service Advisor

7 months ago


Welwyn Garden City, United Kingdom Marshall Motor Group Full time

**Customer Service Advisor**

**Location**: Volvo Milton Keynes

**Hours**: 47.5 hours per week, including Saturday mornings on a rota basis

**Salary**: up to £28000 Basic plus OTE up to £36,000 (site dependent)

**Benefits**: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme

**Bonus schemes**: Customer satisfaction and team performance bonus schemes

**Who we are**

Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 141 dealerships situated across 34 UK counties.

We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want with us.

**The role**

As a Service Advisor, you play a vital role in the dealership, being the point of contact between the customers and our workshop. You will be based front of house in the showroom, so need to be passionate about helping customers. Full training is provided, so you don’t need to have worked in a car dealership before. Your first couple of weeks will include our Marshall Customer Journey induction programme, shadowing opportunities and a buddy system, all designed to help you settle into your new role.

**Who you are**
- Previous customer service experience is essential
- You will be passionate about the customer journey and giving a great customer experience
- You are comfortable working to deadlines and managing customer expectations with regular communication and updates
- You will have strong attention to detail and organised as you will manage your own customer base and workload
- Feel confident supporting with complex customer issues professionally and leaning on management for guidance where necessary
- Tech savvy, ideally having used CRM systems in the past

**What you’ll do**
- Establish and manage the customer relationship ahead of their booking, greeting them on arrival
- Supporting the customer’s experience through their Marshall journey in a positive and proactive manner

desirable outcomes
- Complete all administration duties linked to the customer in an accurate and sympathetic manner
- Proactively supporting the customer with future requirements
- Working as part of a team to drive outstanding customer service and retention

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

INDLE

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

**Experience**:

- service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person


  • Service Advisor

    6 months ago


    Welwyn Garden City, United Kingdom HCP International Full time

    **Category**:Passenger Cars: Service **Location**:Welwyn Garden City, Hertfordshire, United Kingdom **Salary**:Basic Salary £25,000 - £28,000 with an OTE of £35,000 **Job Ref**:1163 **ROLE DETAILS**: Are you looking to be a Service Advisor or an experienced Service Advisor looking for a new challenge? This could be for you! **What they need in...

  • Service Advisor

    6 months ago


    Welwyn Garden City, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Volvo Welwyn Garden City** **Hours: 47.5 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an uncapped OTE** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular...


  • Welwyn Garden City, Hertfordshire, United Kingdom Performance Resourcing Full time

    Role Overview:This prestigious vehicular dealership seeks an exceptional Service Advisor to provide top-tier customer service and support our award-winning team.Your Key Responsibilities:Greet and assist customers in a professional and welcoming mannerRecord accurate vehicle details and service requirements for effective resultsEffectively communicate and...


  • Welwyn Garden City, United Kingdom Barclays Full time

    **Customer Service Advisor** **Welwyn Garden City** **Salary - £25,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Service Desk Advisor

    2 months ago


    Welwyn Garden City, United Kingdom CV-Library Full time

    Service Desk Advisor This a lovely company based in Welwyn Garden who are looking for a Service Desk Advisor to join their team as soon as possible. You will only be dealing with business customers in this corporate driven company. In this role, no day is ever the same. There are a wide variety of tasks that will require your eye for detail and...

  • Service Advisor

    2 weeks ago


    Letchworth Garden City, United Kingdom Auto Skills UK Full time

    Service Advisor Location - Letchworth   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards....

  • Service Advisor

    5 days ago


    Letchworth Garden City, United Kingdom Auto Skills UK Full time

    Service Advisor Location - Letchworth   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards. Upselling...

  • Service Advisor

    2 weeks ago


    Letchworth Garden City, United Kingdom CV-Library Full time

    Service Advisor Location - Letchworth   Are you an enthusiastic, team player, hard working Service Advisor looking for a new opportunity within a Car Dealership? Responsibilities of a Service Advisor Arranging Service Department bookings. Ensure efficient workshop loading, whilst attending to all customer requirements to the expected standards....


  • Welwyn Garden City, United Kingdom CV-Library Full time

    Position: Utility Service Advisor * Location: Welwyn Garden City, Herts * Salary: 24,000 per annum +£2k discretionary annual bonus (paid quarterly) * Contract: Permanent, Full-Time, Monday - Friday / WFH up-to 3 days - when successfully pass probation period / 37.5 Hours per week Utility Service Advisor: Do you have excellent customer service and...


  • Welwyn Garden City, United Kingdom Smart10Ltd Full time

    Position: Utility Service Advisor * Location: Welwyn Garden City, Herts * Salary: £24,000 per annum +£2k discretionary annual bonus (paid quarterly) * Contract: Permanent, Full-Time, Monday - Friday / WFH up-to 3 days - when successfully pass probation period / 37.5 Hours per week Utility Service Advisor: Do you have excellent customer service...


  • Welwyn Garden City, United Kingdom CV-Library Full time

    Position: Utility Service Advisor * Location: Welwyn Garden City, Herts * Salary: £24,000 per annum +£2k discretionary annual bonus (paid quarterly) * Contract: Permanent, Full-Time, Monday - Friday / WFH up-to 3 days - when successfully pass probation period / 37.5 Hours per week Utility Service Advisor: Do you have excellent customer...


  • Welwyn Garden City, United Kingdom Smart10Ltd Full time

    Position: Utility Service Advisor * Location: Welwyn Garden City, Herts * Salary: 24,000 per annum +£2k discretionary annual bonus (paid quarterly) * Contract: Permanent, Full-Time, Monday - Friday / WFH up-to 3 days - when successfully pass probation period / 37.5 Hours per weekUtility Service Advisor:Do you have excellent customer service and...

  • Parts Advisor

    7 months ago


    Welwyn Garden City, United Kingdom Perfect Placement Automotive Recruitment Full time

    **Parts Advisor Vacancy - Welwyn!** *** **Parts Advisor Required in Welwyn!** **Up To £31,000 Salary + Bonus** **40 Hour Week Monday To Friday (7am - 4pm / 8am - 5pm)** **Well-Established Accident Repair Bodyshop Group Environment - Amazing Perks & Benefits** We are in search of a Parts Advisor to join our Client’s Accident Repair Bodyshop in the...

  • Parts Advisor

    6 months ago


    Welwyn Garden City, United Kingdom Marshall Motor Holdings Full time

    **Role: Parts Advisor** **Location**: Volvo Welwyn Garden City **Hours**: full time 47.25 hours per week, with weekends on a rota basis. **Benefits**: 25 days annual leave plus bank holidays, life assurance and pension scheme **Who we are** Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular...

  • Parts Advisor

    6 months ago


    Welwyn Garden City, United Kingdom Marshall Motor Group Full time

    **Parts Advisor**: Job description **Role: Parts Advisor** **Location**: Volvo Welwyn Garden City **Hours**: full time 47.25 hours per week, with weekends on a rota basis. **Benefits**: 25 days annual leave plus bank holidays, life assurance and pension scheme **Who we are** Marshall Motor Group is one of the UK’s largest car dealer groups...


  • Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

    Full Time Customer Service Advisor - Monday - Friday 9am - 5.15pm - £21,630 per annum - Welwyn Garden City AL7 1EL - **Why are we recruiting?** We are passionate about our retailers at PayPoint, they are at the heart of our business and we always want to ensure we deliver exceptional customer service. We have a Contact Centre based at our head office in...

  • Parts Advisor

    6 months ago


    Welwyn Garden City, United Kingdom Marshall Motor Group Full time

    **Role**: Parts Advisor **Location**: Volvo Welwyn Garden City **Hours**: full time 47.50 hours per week, with weekends on a rota basis. **Benefits**: 25 days annual leave plus bank holidays, life assurance and pension scheme **Who we are** Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular...

  • Clinical Advisor

    6 months ago


    Welwyn Garden City, United Kingdom Herts Urgent Care Full time

    TITLE -** Clinical Advisor** SALARY - £ 17.50 - £25.43 LOCATION - WGC When patients are ill and need the right medical attention, **HUC** provides the **NHS111** and Out of Hours GP service to over three million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest. **HUC** is thriving, and continued growth has...


  • Welwyn Garden City, United Kingdom CV-Library Full time

    4 CASES PER DAY Occupational Health Advisor - In-House - Site Based/Hybrid £46,928pa Hertfordshire Full Permanent Our client is looking to recruit an Occupational Health Advisor to work at their site in Hertfordshire combined with remote working. Variety of medicals and case management. Working as part of a multi-disciplinary inhouse team. The...


  • Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

    **Why are we recruiting?** We are passionate about our customers and retailers at PayPoint, they are at the heart of our business, and we always want to ensure we deliver exceptional customer service. We are looking for advisors to handle contact from customer who use “The Payment Exception Service” this service is a way for people who do not have a bank...