Business Support Officer

2 weeks ago

Harrow, United Kingdom Pertemps Harrow Full time

Job Title: Business Support Officer
Location: Harrow Council Hub, Forward Drive, Harrow HA3 8NT
Employer: Pertemps Recruitment Partnership for Harrow Council
Contract Type: Temporary
Hours of Work: Monday to Friday 09:00 - 17:00 (36 Hours per week)
Overview of a Business Support Officer
Pertemps have an exciting opportunity within Harrow Council for a self-driven and motivated Business Support Officer to join an expanding team.
The role of a Business Support Officer has a competitive pay rate of up to £15.68 Per Hour. Other benefits include excellent training and support for career development and 21 days of holiday (excluding Bank Holidays).
The Main Purpose of a Business Support Officer
- To liaise with colleagues to ensure that agreed new or changed systems and procedures are implemented within the team and to report issues of concern to the Manager.
- To maintain a high standard of accuracy, efficiency, confidentiality and adhere to strict deadlines particularly end of year processes.
- As a requisitioned on financial systems and responsible for maintaining accurate data/information relating to all financial processes (purchase orders/shopping carts), processing invoices and petty cash reconciliation.
- Investigate and provide satisfactory solution in response to complex/sensitive client complaints/queries, utilising experience to make a judgement when cases require referral to a more senior manager.
- Investigate and respond to queries, complaints and enquiries involving customer interaction around complex cases in high pressure service environments
- Represent the service, as required, on relevant projects and undertake more in depth research/analysis work and attend financial meetings on behalf of the Manager.
- To be involved in recruitment process and provide induction and support to staff on financial processes within the home.
- To retrieve standard reports and co-ordinate the provision of statistical/budget information from manual and computerised systems
- To provide support to the team by dealing with administration and incoming calls some of which may need immediate referral to staff on duty.
- To maintain up-to-date information, resources, forms and stationery systems, ensuring adequate stocks are available by liaising as needed.
- Any other duties commensurate with the grade for the post including cover for other staff
About you, the successful Business Support Officer:

- Able to plan and prioritise own work with minimum supervision, dealing with conflicting demands, deadlines and adapting to changing circumstances as necessary.
- A clear understanding of the diverse nature of Harrow's communities
- Knowledge and understanding of the Data Protection Act and its implications
- Evidence of good verbal and written communication skills, able to present information in a clear way
- Good analytical skills - Ability to interrogate spreadsheets and databases, interpret and synthesise data
- Effective interpersonal skills
- Ability to work on own initiative
- A positive approach to working as a member of a team
About us
For almost 60 years, Pertemps Recruitment Partnership has been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players in the recruitment industry. The Sunday Times has listed us as one of theBest 100 Companies to work for 14 years. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investors in people which is reflected across our businessin the length of service and career progression of our employees.
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstonestation there are excellent transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.
" The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certainservices or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting fpn

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