Service Data Administrator

3 weeks ago


Hemel Hempstead, United Kingdom Epson Europe Full time

**Your mission**:
The Service Data Administrator provides administrative support to the Cost and Planning team that includes effective as well as efficient management of all service activities. This includes managing payments to service partners, credit notes, invoicing, and supporting the service channel in achieving financial and operational performance metrics.

**What you will do**:

- SAP bookings, reporting and processes
- Working with service partners, service dealers and distributors to ensure they have the spare parts they need to achieve operational KPIs
- Forecast required spare parts based on running, projected annual results and ensure inventory turns meet agreed KPIs
- Assist in the execution of inventories and controls of stock levels
- Processing service credit memos for authorized service partners. Creating purchase orders and accruals in SAP
- Inventory management in SAP; of spare parts, products for service purposes, defects and refurbished products etc
- Perform logistics bookings in SAP
- Create inbound deliveries
- Create order proposals
- Create purchase orders
- Create pro forma invoices
- Posting stock corrections
- Creation of customers and service providers in SAP
- Service billing tool SAP Fiori
- Provide support to service partners, as required, regarding spare parts escalations and issues related to invoicing and the portal
- Support of the central mailbox:

- Provide support and assistance to our partners in the use of our Fiori billing tool
- Correcting the entries of our service dealers and partners in the billing tool
- Conducting training sessions for our billing tool
- Contribution to process improvements

**What we ask for**:

- Demonstrated experience in data entry and/or (service) administration
- Knowledge or experience in financial processing
- Experience with SAP (SM, SD and/or MM module) and business warehouse as well as SAP interface and external interfaces is desirable
- Excellent Microsoft Office and advanced Excel skills are essential
- Attention to detail is a requirement for timely as well as accurate data capture and control of processes
- Looking beyond the immediate problem to consider the wider implications. Solving problems and developing solutions using creativity. Innovative way of working
- Ability to collaborate with internal and external as well as national and international teams
- Good command of written and spoken English Ability to communicate in English both verbally and in writing

We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation.

**What we offer**:
**_
Our heritage_**
- You have access to a range of flexible benefits, including a company pension scheme, accident insurance, capital-forming benefits and much more._
- Epson also encourages hybrid working with 30 days holiday per year._

**_ Our commitment to the environment_**
- We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation - from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society._

**_ Our people_**
- We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence._

**_ Our brand_**
- Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running._

Job Reference: RP00535


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