Customer Service Co-ordinator
1 month ago
**Customer Service Co-Ordinator**
**Liverpool**
**Salary to £25,000 plus excellent benefits package**
We are currently supporting our new client with the recruitment of a Customer Service Co-Ordinator for a growing service business based in Liverpool.
They need a Commercially astute Customer Service professional to work with the client base and support the business. Key responsibilities include
- Being responsible for managing situations where customers intend to switch suppliers or cancel orders.
- Be understanding and be able to resolve and overcome customer issues to ensure a satisfactory outcome.
- Through key retention strategies to secure updated business and contract agreements from customers.
- Ability to build relationships and rapport at all levels.
- Provide ongoing education of contract details and gain commitment for further contracts.
- Establish and maintain a high level of customer satisfaction.
- Assist the Business Support Manager to resolve unique customer issues.
- Increases revenue and profitability by delivering retention to improve the customers’ service.
- Matches services with customer need by demonstrating customer knowledge.
- Effectively uses software
- Acquires in depth industry and company knowledge in order to prepare complex proposals.
- Support the sales team by implementing agreements and guidance
This role would best suit a commercially aware customer service co-ordinator who has tenacity and drive to achieve the best results for the client base.
You will be passionate about retaining the customer base through excellent service levels.
If this new role is of interest then please drop your CV over through the portal and we can have a further conversation.
**Salary**: £24,000.00-£250,000.00 per year
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
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