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Contract Supervisor

4 months ago

Salford, United Kingdom Thermatic Technical FM Full time

**Contract Supervisor - Head Office, Salford, Manchester**

We are looking for a **Contract Supervisor** to join our Operations Team at Thermatic Technical FM. The team’s main aim is to deliver agreed services to our customers with the upmost standard and efficiency, whilst maintaining and delivering all cost lines. As a Contract Supervisor you will support this purpose by supervising the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently and distributing work across the teams. You are also responsible for the profit and loss of the contract/s.

To be successful in this role, you will have strong customer service and interpersonal skills to deal with different customers and departments within the business. You will have great time management and organisational skills and be able to communicate clearly to colleagues at all levels. You'll also be confident with operating MS Office package and quick to learn new computer-based systems.

Essential attributes also include previous experience with supervising teams, contracts and activities within a similar function.

Experience within construction, FM, or the Engineering sector would be advantageous, as would having previously used the Job Logic CAFM system.

**The Benefits**:

- **Salary - £24,000-£29,000**:

- **33 days holiday** (inc bank holidays) + **a day off on your Birthday**:

- **Auto-enrolment Pension**:

- **Extensive Healthcare & Wellbeing provisions including**:

- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- **Enhanced Family Leave policies**:

- **Free parking**:

- **Company events**:

- **Gym facilities onsite**:

- **Referral bonus**:

- **Employee of the Month awards**:

- **Long Service Awards**

**Hours & Location of Work**:

- Main location - Thermatic Head Office based in Salford. Opportunities to work remotely will be available.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week

**Responsibilities include**:
**Operational**:

- Effectively supervise the day-to-day operation of the contract(s)
- Distribute work for engineers and allocate work to the contract administrator
- Respond to questions and requests for information - internally and/or externally
- Manage all administrative tasks on contract, from initial call out to completion and invoicing
- Review waiting for work and liaise with the team to allocate jobs
- Book quoted works as required
- Review client portal to ensure it is kept up to date with all relevant information
- Ensure previous day’s work is reviewed to assess the status of work and action where appropriate, understand why status is as is and manage/support team where necessary
- Confirm delivery of required parts prior to engineer allocation
- Confirm booking of works with customer prior to the work being undertaken

**Customer**:

- Gain in depth understanding of customer needs and expectations
- Actively seek feedback on operational performance, act upon feedback where possible and escalate when needed
- Attend client meetings to deliver operational updates when required

**Finance**:

- Awareness of gross profit and driving efficiencies, and how to impact/improve
- Commercial awareness of operational impact and what measures can be taken to improve
- Manage work in progress to ensure jobs are completed and invoices are raised in a timely manner
- Review mitigation report to understand why jobs are not profitable, identifying opportunities and enabling action to be taken to improve

**Compliance**:

- Ensure compliance and due diligence with all contractual requirements and KPI’s
- Prioritise and ensure the safety of yourself and your colleagues at all times
- Identify and escalate any hazards, near misses in line with the Company’s reporting procedures
- Ensure compliance with legislative requirements, e.g., correct certificates needed and issued on completions on jobs

**People**:

- Lead and mentor team
- Complete timesheets for engineers, raising any queries where required
- Contribute to team meeting and discussions
- Ensure to celebrate success and recognise contribution and great work
- Awareness of skillsets and location of engineers to ensure that they are utilised to the best of the ability

**Our People**

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, w