Contract Supervisor

6 months ago

Salford, United Kingdom Thermatic Group Full time

We are looking for a **Contract Supervisor **to join the **Supermarkets Accountts Team** at Thermatic Technical FM.

As a Contract Supervisor your main role is to supervise the contract between the customers and our engineers, ensuring the contract runs smoothly and efficiently. You are also responsible for the profit and loss of the contract/s.

To be successful in this role, you will have strong customer service and interpersonal skills to deal with different customers and departments within the business. You will have great time management and organisational skills and be able to communicate clearly to colleagues at all levels. You'll also be confident with operating MS Office package and quick to learn new computer-based systems.

Essential attributes also include previous experience with supervising teams, contracts and activities within a similar function.

Experience within construction, FM, or the Engineering sector would be advantageous, as would having previously used the Job Logic CAFM system.

Thermatic Technical FM provide complete nationwide coverage, across the full spectrum of Hard FM services to large, commercial clients. Our team of mobile engineers are supported by the account teams at Head Office to provide both reactive breakdown and planned maintenance services to our clients.

**The Benefits**:

- 33 days holiday (inc bank holidays) + a day off on your Birthday
- Auto-enrolment Pension
- Extensive Healthcare & Wellbeing provisions including:

- Private Medical Insurance (no excess)
- Dental & Optical cash back scheme
- Employee Assistance Programme
- Access to virtual GP support
- Health discounts
- Access to annual health screening
- Enhanced Family Leave policies
- Free parking
- Company events
- Gym facilities onsite
- Referral bonus
- Employee of the Month awards
- Long Service Awards

**Hours & Location of Work**:

- Main location - Thermatic Head Office based in Salford. Opportunities to work remotely will be available.
- Regular hours of work - Monday to Friday, 8am to 5pm - 40 hour working week

**Responsibilities include**:
**Operational**:

- Effectively supervise the day-to-day operation of the contract(s)
- Prepare work for engineers and allocate work to the contract team and TSC
- Respond to questions and requests for information - internally and/or externally
- Manage all administrative tasks on contract, from initial call out to completion and invoicing
- Prepare quoted works and follow on visits for controlled handover to TSC
- Review client portal to ensure it is kept up to date with all relevant information
- Ensure previous day’s work is reviewed to assess the status of work and action where appropriate, understand why status is as is and manage/support team where necessary
- Confirm delivery of required parts prior to engineer allocation
- Confirm full job details, including hours, materials, access, skill set required, RAMS, permits before handover of jobs to TSC

**Customer**:

- Gain in depth understanding of customer needs and expectations
- Full understanding of the contract and contractual requirements
- Actively seek feedback on operational performance, act upon feedback where possible and escalate when needed
- Attend client meetings to deliver operational updates when required

**Finance**:

- Awareness of gross profit and driving efficiencies, and how to impact/improve
- Commercial awareness of operational impact and what measures can be taken to improve
- Manage work in progress to ensure jobs are completed and invoices are raised in a timely manner
- Review mitigation report to understand why jobs are not profitable, identifying opportunities and enabling action to be taken to improve

**Compliance**:

- Ensure compliance and due diligence with all contractual requirements and KPI’s
- Ensure compliance with legislative requirements, e.g. correct certificates needed and issued on completions on jobs

**Our People**

We’re a business built on people and it’s the people that make us different from other companies. If you believe your skills and experience can bring value to this role then we'd love to hear from you.

We’re a diverse group and encourage our people to be independent thinkers and collaborative doers to create a supportive culture full of passion.

We provide opportunities for growth and development across our organisation through apprenticeships, professional qualifications, management training, and on the job learning. As a business that is continually growing, we’re looking to attract the best talent in the industry to grow our workforce and join our combined efforts towards our goals.

Thermatic Group is an Equal Opportunities employer and takes is responsibilities relating to Equality, Diversity, & Inclusion seriously. For further information, you can request a copy of our Equality, Diversity & Inclusion Policy.

**Guaranteed Interview Commitment** - We have made a commitment to improve employment opportunities for ex-military

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