Change Management Officer

2 weeks ago

Newcastle upon Tyne, United Kingdom Newcastle University Full time

About us

Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning, and research at our university. We shape the future of education and contribute to ground-breaking projects through IT innovation. We are committed to expanding our knowledge and expertise with a strong focus on training and development for our people. To find out more about our dynamic customer-focused teams, visit Working in our IT Service.

**Salary**: in the region of £40,000 per annum.

**Closing date**: 14 April 2024 (midnight) with interviews to be held week commencing 29 April 2024.
The role

Within the Governance Team of the IT Service, you will serve as the Change Management process expert, using ITIL best practices to provide essential guidance on technical change requests. Your primary goal will be to minimise organisational impact and risk. With strong collaboration and influencing skills, you will support technical teams to engage with the process effectively. Your role will also support continuous improvement initiatives, offering both critical feedback and positive reinforcement to enhance quality and efficiency.

As secretary to the Change Advisory Board (CAB), you will adopt an incident avoidance mindset; actively participating in discussions around the impact of proposed major changes and identifying strategies to mitigate associated risks. You will leverage resources such as the IT change schedule and will ensure seamless operations and proactively address conflicts that may arise.

Additionally, you will provide assistance to team colleagues on IT governance matters, including policy, risk and planning.

About you

We seek an IT professional with a broad understanding of IT services and technical environments. To succeed in this role, you should possess:
Outstanding influencing and communication skills.
Experience in risk assessment, and problem-solving.
Practical experience in documenting complex processes.
Proven expertise in ITIL, or similar frameworks.

The University values hybrid working. This approach is flexible, informal, tailored to each team, and founded on trust.

Newcastle University is a global University where everyone is treated with dignity and respect. As a University of Sanctuary, we aim to provide a welcoming place of safety for all, offering opportunities to people fleeing violence and persecution.

At Newcastle University we hold a silver Athena Swan award in recognition of our good employment practices for the advancement of gender equality. We also hold a Race Equality Charter Bronze award in recognition of our work towards tackling race inequality in higher education REC. We are a Disability Confident employer and will offer an interview to disabled applicants who meet the essential criteria for the role as part of the offer and interview scheme.

In addition, we are a member of the Euraxess initiative supporting researchers in Europe.

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