Collections Officer

2 months ago

Chester, United Kingdom Page Personnel Full time

International Business
- Opportunities for Progression

**About Our Client**:
The organisation is a leader in the financial services sector. With a workforce of over 200 employees, this Chester-based enterprise is recognised for its commitment to provide unparalleled service to its clients across the United Kingdom.

The Collections Officer will be responsible for:

- Manage customer accounts and ensure timely debt repayment
- Handle inbound and outbound calls in a professional manner
- Maintain and update customer data in the company's database
- Negotiate payment plans with customers
- Collaborate with the accounting & finance team to achieve department goals
- Adhere to company policies and industry regulations
- Provide excellent customer service, resolving any account-related issues promptly
- Generate and send out invoices and account statements

**The Successful Applicant**:
The successful Collections Officer should have:

- A solid educational background in finance, economics, or a related field
- Proficiency in using financial software and Microsoft Office Suite
- Excellent communication and negotiation skills
- A customer-oriented approach with a high level of professionalism
- Knowledge and understanding of financial services industry regulations

**What's on Offer**:

- A competitive salary range of £25,000-£30,000 per annum
- Opportunities for professional growth and development
- A supportive work environment that values teamwork and innovation
- Generous holiday entitlement

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