![AGCO](https://media.trabajo.org/img/noimg.jpg)
Customer Care Coordinator
1 week ago
Want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges. AGCO is a part of the solution Join us to make your contribution.
**Your Role**
As part of the team, you will work with our multi-brand Distribution partners (UK and Ireland Dealer network) and internal functions to deliver high quality and responsive Aftersales Customer Service support. This is a fix term contract for 5 months - starting in end of May.
**Your Impact**
- Liaise with internal functions to support Customer Service-related queries within targeted response times on customer order enquiries.
- Proactive feedback to Dealers to communicate actions undertaken to resolve customer issues.
- Handle/answer pricing queries.
- Liaise with Shipping Dept to resolve customer freight issues / identify opportunities for service enhancements.
**Your Experience and Qualifications**
- Proven experience in a CS Co-ordinator role is required to successfully hold the CS Co-ordinator position.
- Strong communication skills and the building of effective relationships.
- Familiar with Excel pivot tables and formula creation.
- Able to work under pressure and excellent problem-solving skills.
- Understanding of logistics/supply chain beneficial.
**Your Benefits**
- Hybrid Working.
- Competitive bonus scheme.
- 26 days annual leave + additional privilege leave & ability to buy upto 5 days.
- Pension scheme, Life assurance cover nine times salary and Group Income Protection.
- Retail Discounts vouchers, EAP and access to YuLife Wellbeing App.
- Healthcare cover with AXA.
**Your Workplace**
You will work hybrid 3 days a week in our Hinckley site purpose to team up with your wonderful AGCO colleagues.
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
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