Customer Service Advisor

3 weeks ago


Belfast, United Kingdom Industrial Temps Full time

We are seeking a Permanent **Customer Service Advisor** for our client **Speedy Freight** based in **Belfast**

**This is an excellent opportunity for a Customer Relations and Transport Coordinator to join our dynamic and fast paced, growing business. We are looking for a collaborative, enthusiastic individual, with experience in a previous customer service role, to assist with the day-to-day operations of the business.**

**Salary**:£25K Per Annum

**Working Hours**: Monday to Friday 9am - 5pm

**Job Type**: Full time, Permanent position

**Job Duties**:

- To effectively negotiate prices with customers.
- Receive orders over the telephone and input into the company computer systems.
- Constantly communicate with Customer Services and the New Business Managers to ensure KPI targets achieved and maintained.
- To work to deadlines and work independently when required.
- Communicate effectively and professionally with all levels of staff and clients. Flexible approach required to cover on-call rota system.
- Generate own leads through research and build a pipeline of potential new business utilising the company CRM program.
- To contact businesses by telephone to promote product/services. Solicit orders accordingly. Deliver an adapted sales pitch as per customer to meet specific needs and overcome any objections.

**Job Criteria**:

- IT Literate including Microsoft, word, excel and outlook.
- Written, oral English and Mathematics to GCSE standard
- Excel / PowerPoint presentations skills.
- Recent experience in a similar role
- Strong customer service ethic with negotiation and telesales skills
- Excellent verbal and written communication skills
- Articulate with a confident phone manner
- Good organisation skills with the ability to multitask and prioritise workload
- Ability to source own leads through research

**Additional Information**:
This Customer Service Advisor is based in Belfast, Northern Ireland.

For more information please call our Belfast office on **028 9032 2511 **ask for Gemma

INDUSTRIAL TEMPS IS AN EQUAL OPPORTUNITIES EMPLOYER

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: J101310



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