Customer Services Admin

3 weeks ago


Bishop's Stortford, United Kingdom Newman Office Personnel Full time

Customer Services

An opening has arisen within our clients central customer services team for an experienced multi tasker and team player who loves to be busy and thrives on getting the best result for the customer

**Responsibilities**:

- Respond within set timescales and ensure the customer is updated on their queries
- Log and resolve customer complaints
- Gather all relevant information in order to process the clients query with the correct action
- Organise workflow to meet service level agreements
- Escalate and direct any unresolved issues to the right team and manager
- Manage customer accounts, allocating and reconciling accounts for referral process
- Update and maintain all client records via internal systems
- Manage own administration
- Working closely with internal teams and departments
- Assist in any other related tasks as requested


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