Customer Service Specialist

4 weeks ago


Bishop's Stortford, United Kingdom Newman Office Personnel Full time

**Customer Services Account Manager**

Brand new role for an impressive client who leading in their field and expanding due to continued success

This is a key role, and you will be dealing with business clients and their needs and account movements and orders.

**Duties**

Dealing with existing live clients and order queries

Advising on latest product ranges and availabilities

Contacting lapsed or dormant clients to advise on new stock

Dealing with resellers and business to business account holders

Dealing with quotes

Chasing confirmation of orders

Use of internal platforms such as ‘shopify’

Attending meeting with immediate manager

Working with customer services department

Building strong relationships with clients

**Experience**

Previous experience in Customer Services or Customer Account Management is Essential
- Proficient in data entry and computer systems.
- Ability to analyze customer needs and provide appropriate solutions.

If you are a dedicated individual who is passionate about providing exceptional customer service, we would love to hear from you and help us deliver outstanding support to our valued customers.

**Salary**: £24,000.00-£26,000.00 per year

**Benefits**:

- On-site parking

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 3 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: NP4249



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