Customer Service Specialist/ Order Management

6 months ago


Crewe, United Kingdom Air Products Full time

**Customer Service Representative**
EU-UK-Crewe

**Who are we**:

- 12.7 Billon dollars in Sales
- 21,000 Employees Worldwide
- 50 Countries
- The world’s largest producer of Hydrogen

We pride ourselves on being an innovative technology company that cultivates an environment of collaboration and inclusion. We need and seek out people who are dedicated and driven to create the future. People with passion and commitment to get it right and a never-ending desire to innovate, learn, improve, and contribute. Sounds like you?

**More about the role**:
We are seeking a **Customer Service Specialist** to join our customer focused friendly team.

Our Customer Service Specialists work 37.5 hours a week between 8am - 5pm, Monday - Friday, occasional Bank Holidays

About the role:

- Outbound task such as providing customer updates
- Helping customer place orders over the phone
- Administration work, including data input of customer information and products
- Ad hoc tasks to help with our business need

A Few Things About You:

- You’ve got a can-do attitude and are keen to leave customers with a positive experience
- You’ve got great listening and communication skills including a friendly telephone manner and you care about customers wanting to solve problems efficiently.
- You enjoy working as part of a team.
- You have good organisation skills.
- You can manage your time effectively

**LOCATION**:Crewe, 6 weeks training in the office, after 6 weeks hybrid**
**Schedule of Work: 37,5h per week**
**CONTRACT: permanent**
**SALARY: competitive salary + annual bonus**

A Few Things About You:

- You’ve got a can-do attitude and are keen to leave customers with a positive experience
- You’ve got great listening and communication skills including a friendly telephone manner and you care about customers wanting to solve problems efficiently.
- You enjoy working as part of a team.
- You have good organisation skills.
- You can manage your time effectively
- Team Player

**Hybrid, mostly from home, for the first 6weeks
- training in the office**

**What we offer**:

- 26 days holiday plus UK Public Holidays
- Life Insurance (3 times of your base salary )
- Work Schedule : 37.5h
- Paid Sick Leave
- Pension contribution ( upon your start, if you increase your contribution to 4%, then employer will contribute at 8%, please bear in mind that the auto-enrolment is set at 3% employee and 6% employer contribution )
- Onsite Parking
- LifeWorks - Employee Assistant Programme 24/7
- Full access to the Calm app
- Opportunity to grow professionally

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Crewe, Cheshire



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