Customer Service Specialist

7 months ago


Crewe, United Kingdom Air Products Full time

**Customer Service Representative**
EU-UK-Crewe

**Who are we**:

- 12.7 Billon dollars in Sales
- 21,000 Employees Worldwide
- 50 Countries
- The world’s largest producer of Hydrogen

We pride ourselves on being an innovative technology company that cultivates an environment of collaboration and inclusion. We need and seek out people who are dedicated and driven to create the future. People with passion and commitment to get it right and a never-ending desire to innovate, learn, improve, and contribute. Sounds like you?

**More about the role**:
We are seeking a **Customer Service Specialist** to join our customer focused friendly team.

Our Customer Service Specialists work 37.5 hours a week between 8am - 5pm, Monday - Friday, occasional Bank Holidays

About the role:

- Deliver excellent customer service to new and existing customers by efficiently & confidently managing inbound calls achieving customer satisfaction.
- Use all customer contacts as an opportunity to identify customer needs and voice of dissatisfaction. Take personal responsibility in these instances to ensure appropriate action is taken to resolve issues and improve working practise.
- Target retention of business through customer care and efficient service.
- Instigate & drive through process improvement initiatives to make us easiest to do business with.
- Provide support and assistance, especially to those within your team, as well as other teams while being accountable for your own performance.
- Timely and accurate administration work, including recording of full notes on all systems.
- Develop the skills and behaviours targeted in your Personal Development Plan to support improved performance going forward.

**LOCATION**:Crewe, 6 weeks training in the office, after 6 weeks hybrid**
**Schedule of Work: 37,5h per week**
**CONTRACT: permanent**
**SALARY: competitive salary + annual bonus**

A Few Things About You:

- You’ve got a can-do attitude and are keen to leave customers with a positive experience
- You’ve got great listening and communication skills including a friendly telephone manner and you care about customers wanting to solve problems efficiently.
- You enjoy working as part of a team.
- You have good organisation skills.
- You can manage your time effectively
- Team Player

**Hybrid, mostly from home, for the first 6weeks
- training in the office**

**What we offer**:

- 26 days holiday plus UK Public Holidays
- Life Insurance (3 times of your base salary )
- Work Schedule : 37.5h
- Paid Sick Leave
- Pension contribution ( upon your start, if you increase your contribution to 4%, then employer will contribute at 8%, please bear in mind that the auto-enrolment is set at 3% employee and 6% employer contribution )
- Onsite Parking
- LifeWorks - Employee Assistant Programme 24/7
- Full access to the Calm app
- Opportunity to grow professionally

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Life insurance
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: Hybrid remote in Crewe, Cheshire



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