Service Customer Administrator

3 days ago


St LeonardsonSea, United Kingdom ASL Recruitment Full time

Our client has over 70 years’ experience of working on high-end projects, providing the design, manufacture, installation and service of ventilation and heating systems across the UK. They are looking for a **Service Customer Administrator** to join their hardworking and dedicated team in St Leonards, East Sussex.
- Demonstrable experience within a customer service/administration role
- Be computer literate
- Possess excellent communication skills, both verbal and written
- Have a detailed and accurate approach to tasks
- Be a team player

**Your duties as a Service Customer Administrator will include**:

- Assisting in the preparation of service engineer works schedules, including pre-programmed maintenance works, reactive call outs and repair works
- Monitoring engineers’ daily activities
- Updating clients regularly
- Raising engineers job sheets
- Processing engineers service and breakdown report sheets for invoicing
- Preparing, sending and following up on all repair and maintenance quotations
- Obtaining prices for required parts
- Liaising with engineers to assess labour requirements
- Ensuring the Service Management Software is maintained and constantly updated to ensure the latest information is available to management and engineers
- Procuring parts required to satisfy customer orders

**Other Duties**:

- Answering incoming telephone calls
- Adhering to, and promoting the company’s policies, systems and procedures as set out in the company handbook
- Maintain and develop professional relationships with colleagues/suppliers/clients
- Any other duties the company may reasonable expect you to carry out from time to time

**Salary**:
£20,000 - 22,000 per annum D.O.E.

**Hours**:
Full Time, Permanent

**Location**:
St Leonards, East Sussex

**Start Date**:
ASAP

**Key Words**:
**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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