Patient Experience Administrator

3 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and service users?

The Patient Experience Team is seeking an Administrator to provide comprehensive administrative and clerical support for complaints handling and patient engagement faculties. The Patient Experience Administrator will work closely with the other members of the wider Patient Experience Team and other Corporate and Care Group Governance teams, and have direct contact with patients and their families.

The role requires someone who is calm, well organised, a good communicator who is resilient and able to speak to worried, anxious or distressed clients on the telephone.

**This is a full time post working 37.5 hours per week, on a fixed term basis of 12 months. This is a hybrid remote role with a requirement to be on site and work remotely every week.



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