Patient Safety Incident Administrator

3 weeks ago


Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

An opportunity has arisen for a Patient Safety Incident Administrator.

Supporting the Investigating Officers presents an exciting opportunity for a dynamic and enthusiastic member of staff.

Supporting the Investigation Officers requires a wide variety of tasks, working with many staff as well as obtaining information from many sources.

The post-holder will need to be able to prioritise their workload and manage their time efficiently across all active investigations, and know when to escalate if there are conflicting priorities, as well as ensuring that problems or enquiries are coordinated from receipt through to resolution. You will be expected to work calmly in a busy environment and be confident in dealing with staff and patients in a professional manner.

The post holder will be required to provide an agreed administrative support function to appointed Investigating Officers (IO) for those incidents reported within Care Groups.

Sustainability is integral to the Trust achieving the NHS Net Zero target. All staff are therefore actively encouraged and supported to implement new ways of working within their field of expertise.

The post-holder will be required to have knowledge of administrative and secretarial procedures and systems, preferably in an NHS or similar background. The post holder should have proven experience of Microsoft Office (Word, Excel and PowerPoint) together with a good standard of general education, including GCSE Grade A-C in English and Maths. NVQ 4 or equivalent is required.

Working with the IO and Care Group Governance Lead in establishing a timetable for completion of incident report within an agreed timescale

Ensuring all relevant patient notes in all formats are ordered, reproduced as required, stored and made available to all panel members as required

Acting as secretariat for meetings deemed appropriate to the investigation by IOs; creating, maintaining and updating records of the investigation including evidence folders and activity trackers, ensuring all fields within DATIX are both accurate and complete

Sourcing documents required by IOs to support investigation (policies, procedures, training records, audits, etc.) from within differing Trust departments ensuring all requests are documented

Supporting IOs in preparing draft report template, formatting, proofing and removing any personal identifiable information where appropriate

Support the Clinical Governance Team in any ad-hoc bespoke reviews commensurate with



  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    An opportunity has arisen for a Patient Safety Incident Administrator. Supporting the Investigating Officers presents an exciting opportunity for a dynamic and enthusiastic member of staff. Supporting the Investigation Officers requires a wide variety of tasks, working with many staff as well as obtaining information from many sources. The post-holder...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Patient Safety Partner s will play an important role by joining committees with a patient safety remit. Their role is to reflect the voice and needs of people who use hospital and community-based health services whilst bringing their experience of strategic and accountable leadership and decision making. We want Patient Safety Partner s at RCHT to be...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    This is an exciting time to join the Patient Safety Team to provide foundational support to promoting and embedding a positive patient safety culture at RCHT. This role will provide administrative and specialist support to patient safety investigations, overseeing the Trust's risk management system and various other aspects of clinical and integrated...

  • Patient Safety Partner

    3 months ago


    Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Patient Safety Partner s will play an important role by joining committees with a patient safety remit. Their role is to reflect the voice and needs of people who use hospital and community-based health services whilst bringing their experience of strategic and accountable leadership and decision making. We want Patient Safety Partner s at RCHT to be...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and...


  • Truro, United Kingdom E-zec Medical Transport Services Ltd Full time

    EMED Group are looking for a Administrator (Patient Transport Liaison Officer) to join our team in Cornwall, this role is based from Royal Cornwall Hospital. The PTLO position is key to help bridge the gap between hospitals and our operations team on a daily basis. Contract Type: Permanent, full time - 40 hours per week Location: Royal Cornwall...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Thank you for the interest that you have shown in becoming our Head of Safety, Risk and Patient Experience. This is a critical role which contributes to the oversight of effective clinical governance at the Royal Cornwall Hospitals Trust.


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Thank you for the interest that you have shown in becoming our Head of Safety, Risk and Patient Experience. This is a critical role which contributes to the oversight of effective clinical governance at the Royal Cornwall Hospitals Trust.


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Thank you for the interest that you have shown in becoming our Head of Safety, Risk and Patient Experience. This is a critical role which contributes to the oversight of effective clinical governance at the Royal Cornwall Hospitals Trust. Reporting to the Deputy Director Of Integrated Governance you will visibly lead, promote and embed clinical governance...

  • Administrator

    4 days ago


    Truro, United Kingdom Probus Surgery Full time

    **Administrator** **Job Summary**: We are looking for an enthusiastic and motivated person to join our admin team as an Administrator. **Responsibilities**: - Complete Workflow and tasks. - Scan paperwork and letters. - Readcode and summarise on patients records. - Complete Footfall (our website) enquiries. - Support the practice in achieving quality...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    To lead by example and maintain high levels of customer care and administrative practice, across both the General Office and Outpatient Reception areas of the Trust, with a strong focus on data quality and activity recording. The General Office provides a front-line cash service for patients, visitors, and staff at the Royal Cornwall Hospital. The post...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    Are you a compassionate, resilient and organised individual with excellent clerical skills looking for an opportunity to work in a corporate team dedicated to supporting patients, relatives and service users, and Trust staff, in resolving complaints and concerns related to Trust services, and in improving the experience of patients, carers, families and...


  • Truro, United Kingdom Royal Cornwall Hospitals Trust Full time

    The post holder will provide services daily with patients, carers and staff. It is essential the post holder has excellent patient facing customer care skills at all levels and is responsive to the needs of all those who may encounter the General Office. The post holder will daily be responsible for the processing, payment of and recording cash payments to...


  • Truro, Cornwall, United Kingdom Royal Cornwall Hospitals Trust Full time

    The post holder will provide services daily with patients, carers and staff. It is essential the post holder has excellent patient facing customer care skills at all levels and is responsive to the needs of all those who may encounter the General Office. The post holder will daily be responsible for the processing, payment of and recording cash payments to...


  • Truro, United Kingdom Royal Cornwall Hospitals NHS Trust Full time

    To lead by example and maintain high levels of customer care and administrative practice, across both the General Office and Outpatient Reception areas of the Trust, with a strong focus on data quality and activity recording. The General Office provides a front-line cash service for patients, visitors, and staff at the Royal Cornwall Hospital. The post...