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People Service Centre Advisor

3 months ago

Dunstable, United Kingdom Whitbread Full time

As a People Service Centre Advisor at Whitbread, a global hospitality business, you'll be at the heart of our operations.

You will be providing essential administrative support to employees across our Operations and Support Centre. This pivotal role is key to delivering seamless payroll, HR administration, and third-party services to all areas of our business and external partners. Your attention to detail and proactive mindset will enable you to prioritize tasks effectively and meet the dynamic needs of our organization. Join us and be a crucial part of ensuring our HR processes run smoothly and efficiently, making a tangible impact on the success of Whitbread.

**Fixed Term Contract/Secondment until Feb 2025**

**Salary**:£30,000 - £35,000

**Location**:Whitbread Court, Dunstable, LU5 5XE. Hybrid working with a minimum of 3 days in our Dunstable office.

**Why you’ll love it here**
- **Healthcare**: BUPA healthcare
- **Discounts**: Up to 60% discount on Premier Inn stays and 25% discount on our Restaurant brands
- **Bonus**: Up to 10% company performance related bonus
- **Shares**:sharesave scheme

**What you'll do**:

- Support internal teams with queries and manage expenses queries from the business.
- Handle letter management, parental leave, job changes, Court Order Leavers, etc.) and third-party forms (references, mortgage requests).
- Check name changes in line with RTW requirements.
- Support right to work and visa expiry process and ensure data requests are serviced within legislative timescales.
- Assist with contacting line managers about payroll overpayments and auditing claims to business processes.
- Sort the post each day.

**What you'll need**:
**What you’ll do**
- Partner with senior Operational and HR leaders to define and deliver the operations reward agenda and roadmap.
- Lead the design and delivery of the annual reward and recognition programme, working in collaboration with our Operations Directors and Regional Managers.
- Oversee daily reward activities like job evaluation and salary benchmarking, ensuring alignment with frameworks.
- Manage key Reward projects across the UK, including the annual pay and incentive cycle for all operations teams.
- Manage a small team (Advisor and Reward Partner).
- Develop innovative reward initiatives that support the delivery of our operational goals.

**What we need**

**Skills**:

- Strong excel skills
- Ability to work without close supervision and deliver to plan
- Strong analytical, numerical and problem-solving skills
- Ability to multitask
- Logical approach to problem solving
- Methodical with an attention to detail whilst working at pace

**Experience**:

- Working with multiple stakeholders at any given time
- Ability to work under pressure and to tight timelines
- Ability to take initiative and find creative solutions and ideas
- Proven experience of working with multiple systems

**Be part of the People team at Whitbread**

People are at the core of our business. Making memorable experiences for guests takes skill, understanding and adaptability, all skills that our people bring. It’s thanks to them that we’re where we are, and we want that to continue. Bringing the right people into the business, and supporting their development is in the hands of the HR team. Getting it right means creating an environment where everyone can thrive, individuals, teams, our guests and our brands.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.