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Customer Service Team Leader

4 months ago

York, United Kingdom One to One Recruitment Ltd Full time

**Customer Service Team Leader**

Due to expansion and internal promotions, we are proudly recruiting a number of positions for our fantastic client partner, **Great Rail Journeys**. An established, award-winning, travel company in York

A full time, permanent opportunity has become available to work alongside another **Team Leader** to oversee the day to day running of the Customer Service Team, co-ordinating the completion of outstanding tasks alongside other department Team Leaders.

This team is responsible for communicating with all customers, suppliers, Tour Managers and internal departments in an effective and efficient manner to ensure products and services requested by customers are delivered at the highest standard.
- Assisting in the development and enhancement of company practices and processes in regards to the handling of customer calls, by identifying areas and opportunities for improvements as well as good product knowledge.
- Communicating ideas for improvement aimed at enhancing performance and efficiency at company, team and personal levels.
- Providing reliable, timely and accurate information to customers/suppliers/colleagues whilst being accountable for the daily running of administrative operational functions.
- Co-ordinating workloads of teams to ensure delivery of customer excellence as well as being responsible for auditing customer, tour manager or supplier paperwork.
- Planning and organising rotas ensuring area of responsibility has the required level of staffing.
- Providing support when operational problems occur including support and back up for the Tour Managers and to other operational teams.
- Working with suppliers to ensure the requirements of the company are met in the most cost-effective manner.
- Encouraging learning opportunities in the team and encouraging team members to take responsibility for their own learning, conducting 1-2-1s with the team to maintain wellbeing, performance and maintain complete records relating to training, performance, competence and personal development plans for all team
- Supporting the weekend call centre operation on a rota basis, including at peak times of trading.

The perfect **Customer Service Team Leader **will have proven experience of working in an environment that champion’s customer excellence delivering to deadlines & targets as well as supervisory skills/leading small teams. You should also have an engaging and enthusiastic interest in travel and in particular the key unique selling points of their products and services. Some weekend working is required (1 in every 4)

Excellent IT skills, including keyboard skills and Microsoft packages Windows/Office/Outlook/Explorer are also essential.

**Salary**:£25-27K
- 33 days holiday plus buy and sell holiday scheme
- Healthcare benefit scheme offering you access to a range of valuable health and wellbeing services including money back schemes.
- Life Assurance
- Death in Service benefit of 4 X your basic salary from commencement of service.
- Group Personal Pension Plan 5% contributory
- Extensive Staff Discounts

**One to One Interviews**: Immediate

**Shortlisted Client interviews**: WC 20/2/23

Customer service/hospitality/communication skills/ York/ permanent/ team leader/travel/tourism/supervisor/manager

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: One location