Guest Services Supervisor

6 months ago


Broadstairs, United Kingdom ABM Full time

**Description**:
**JOB TITLE: Guest Services Supervisor - Security**

**LOCATION: Westwood Cross Shopping Centre, Broadstairs, Kent CT10 2BF**

**HOURS: 42 hours per week**

**SHIFT PATTERN: 4 on 4 off**

**RATE OF PAY: £11.92 per hour**

**ROLE OVERVIEW AND PURPOSE**

We are looking to appoint a security supervisor to maintain a safe and secure shopping environment and lead the security team at Westwood Cross Shopping Centre. The focus of this role will be to deliver excellence through establishing and enforcing robust security policies and procedures. Westwood Cross is a great place to work with friendly and supportive team on site.

Look at our highly competitive benefit section at the end of this ad. Our people are at the centre of what we do.

**KEY RESPONSIBILITIES**
- Support the Security Manager in operational HR responsibilities to recruit, retain and develop the security team
- Maintain and manage staff attendance/absence records in conjunction with company policies and procedures.
- Ensure rota is accurate and up to date and manpower coverage is maintained and all team members complete the required shifts and duty hours as detailed on the duty rota
- Deliver excellent communications and motivation for all direct reports
- Deliver to all new starters a formal induction and site-specific training
- Manage excellent relationships with our client, our suppliers, and other partners
- Support and provide guidance to other site based/centre staff

**REQUIRED SKILLS AND EXPERIENCE**
- Strong communication skills both written and verbal
- Team leading experience with the overseeing the day to day running of the security team within a similar environment
- Confident in complying with Health & Safety and fire prevention procedures

**ESSENTIAL**
- SIA Door Supervisor licence
- SIA CCTV licence

**Benefits**
- Membership of "LifeWorks" a comprehensive online benefits scheme, offering a range of wellbeing, legal and financial support services and discount savings at a wide choice of retailers & restaurants
- ABM Referral Scheme rewards
- Cycle to Work Scheme offers
- Opportunities to support your local community with ABMCares
- Free On-Site Parking
- Store Discounts
- Numerous online courses to choose from and complete at your own pace via ABM University learning platform
- Employee recognition scheme like Employee of the month, long service awards, ABM hero awards
- Online pay slips live before pay day and available to download. Also applies to P60
- Career progression and personal development opportunities.
- Friendly and supportive team on site


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