Private Care Accounts Team Supervisor

2 weeks ago

Chelsea, United Kingdom The Royal Marsden NHS Foundation Trust Full time

This is an exciting opportunity to join our growing and successful Private Care Division within Europe’s largest cancer centre and to provide the highest standards of support to our patients.
This position provides a vital role in ensuring the financial pathway for private patients is effectively managed, from patient registration to guaranteeing funding for a range of medical and surgical treatment and inpatient admissions.

The post holder will be required to work closely with clinicians, support staff and key administrators to ensure that the financial pathway for private patients is effectively supervised and to be responsible for all the key administrative processes and standards relevant to Private Care to ensure the efficient management of a patient’s treatment pathway. Patient access to healthcare professionals and subsequent treatment planning in the specialist hospital setting relies on well-coordinated organisational and administrative support.

The post holder is expected to maintain their own workload and will be responsible for the line management of Private Care Coordinators working within Private Care Accounts in Chelsea.

There are two B5 supervisor posts at Chelsea with specific key areas of responsibility shared between the posts and performance objectives set in line with them. There is an element of cross-cover between the two posts to ensure business continuity across all functions as well resilience in the delivery of operational service.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals - one in Chelsea, London, and one in Sutton, Surrey - as well as a Medical Daycare Unit in Kingston Hospital

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits and learning and development opportunities. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

For further information on this role, please see the attached detailed Job Description and Person Specification.
- Respond to all standard requests for estimated hospital charges for various treatments within 48 hours. To ensure that this estimate is agreed with Assistant Accounts Manager with advice sought from the Commercial Finance Manager as required (Non-standard request within 5 working days).
- To ensure that the following key functions of the Private Care Coordinators are performed in a timely manner and that all relevant information is recorded on the Trust’s Hospital Information System (HIS) and Private Care billing system (Compucare) as appropriate:

- Welcoming all private patients on their arrival to the department, ensuring that the patient and their relatives are dealt with in a prompt, professional manner;
- Accurately recording all new private patient registration details on to the hospital’s information system;
- Establishing and confirming the payment method for each private patient i.e. self-paying, insured, sponsored;
- Ensuring Pre-Authorisation is received for insured and sponsored patients prior to treatment/admission commencing;
- Ensuring that the appropriate level of advance payment - based on the standard advance payment table - is requested and received prior to the commencement of treatment.
- Advising the patient in advance when further funds are needed, thus ensuring their treatment is as seamless as possible, avoiding postponement of their treatment and associated distress.

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