Experienced Hotel Reception Supervisor
4 weeks ago
We are looking for a full-time reception supervisor to work in one of our hotels in Chelsea, near Fulham Broadway station.
This is a temp to perm position.
Day shift.
**Duties and responsibilities;**
- Administrative tasks: Record-keeping, filing, and managing guest accounts
- Making reservations: Overseeing the hotel's reservations, making sure customers can easily make reservations, and intervening if there are any issues or complaints with the booking systems
- Communication: Communicating clearly and concisely with guests and staff, and handling difficult customer service situations
- Customer service attitude: Resolving customer complaints and issues
- Maintaining an orderly front desk: Greeting guests, assigning rooms and providing keys, managing guest accounts, collecting payments, resolving conflicts for guests, and delegating guest service tasks to the hotel staff
- Ensuring timely and accurate customer service: Providing information about rooms, rates, and amenities
- Handling customer complaints: Training all guest services staff on effective ways to handle complaints, which involve listening and conflict-resolution skills
- Managing guest bookings and reservations: Coordinating with other hotel departments to fulfil guest needs and requests, managing reservations, cancellations, and room assignments, answering and forwarding phone calls, and processing payments
- All applicants must be eligible to live and work in the UK.
Neway International Ltd is acting as an employment business.
Our Privacy Policy can be viewed on our website.
Pay: From £14.00 per hour
Flexible Language Requirement:
- English not required
Schedule:
- Day shift
Work Location: In person
Reference ID: HRec/L
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