Legacy Operations Assistant

3 weeks ago


Horsham, United Kingdom RSPCA Full time

Ready to em-**bark** on a new career?

Are you highly organised with a great eye for detail and looking for a start to a fabulous career in Legacy?

Then we have a great opportunity for you We are looking for a Legacy Operations Assistant to join our busy and collaborative team at RSPCA where you'll be:

- Providing effective and efficient administrative support to the Legacy case management team
- Enabling the team to deliver the charity's objectives relating to legacy case management.

The Legacy Income management department is a critical team as it is the largest source of income for the RSPCA, responsible for approximately £90m of the Society's annual income in 2021.

The role will be hybrid working from our South East Regional Hub - (Southwater West Sussex). There is a requirement currently to be present in the office once a week in order to manage the post and any admin duties that can't be actioned remotely.

Why work for the RSPCA?

It's an exciting time to join us in the decade of our bicentenary as we focus on our Strategy to 2030. The RSPCA works 365 days a year, rescuing all animals of all types from abuse, neglect, and injury.

Here's some of the key work that you will be doing...
- Setting up new cases on case management system (approximately 2,700 new probate notifications a year)
- Answering the department telephone line - respond to general legacy enquiries from Solicitors, Charities, Branches and members of the public
- Processing all BACS/CHAPS payments received and keeping up to date the central spreadsheet of all legacy transactions received processing cheques including notifying legacy case handlers when funds received
- Processing legacy payments for restricted legacy gifts
- Process legacy payments to branches including communicating to branches why the payment is being made
- Allocation of legacies amongst case handlers and overseeing the fair distribution of work across the team
- Flagging challenging or complex enquiries received with senior team members
- To arrange for the sealing of all department documents and deeds to be executed under seal, including arranging signature by authorised signatories.
- Check and maintain accuracy of the database to ensure management information is accurate, relevant, and up to date

What we are looking for in you...

We think this is a great role and to add value we are seeking a match of these skills, but don't worry if you don't tick every box, we'd still love to hear from you.
- You will be a great all rounder in terms of having excellent interpersonal skills either written or verbal with the ability to communicate effectively at varying levels
- It is a busy role so we'd love for you to to comfortable working at pace and have the ability to prioritise a competing workload
- Because the of the nature of this role it's imperative to have impeccable attention to detail
- Tech savvy - it's highly beneficial to have experience working on Google platforms - sheets/docs and Slides.
- There can be emotionally sensitive communications so a strong desire to help with experience of delivering outstanding customer service is highly beneficial
- Ability to extract relevant data from correspondence in an accurate and timely manner is essential.

So if you have a positive can-do approach to daily tasks and thrive in an inclusive people orientated environment then we'd love to hear from you

Our Values

*We are compassionate
- We are inspirational
- We are committed
- We are expert
- We act with integrity.

What's in it for you?

We value and recognise our employees' contribution and are proud to offer an extensive benefits package that includes:
**Great Annual Leave benefits**:

- All staff receive 25 days annual leave on entry rising to 30 days after five years service and 31 days after six years service plus an additional Society day around Christmas. Staff can also carry over up to five days leave to the next leave year. We also offer a generous pension scheme with associated life assurance and group income protection scheme; access to private healthcare scheme; support for professional development after qualifying period and access to our employee assistance programme.

**Flexibility in Hours ** - We understand the importance of work-life balance and we offer our colleagues the flexibility to vary their location between both the office and home. Core Hours (currently being trialed) with agreement staff can work their 35 hours flexibly across Monday to Friday. Provided the core hours of 10:00-1500 are covered start and finish times each date can be flexed (prorated for part time staff) If you are looking for further flexibility, speak to us at the interview stage so that we can consider your request.

Did we mention our offices are dog friendly too?....

All online information and documents are available in alternative formats, including Braille and large font, upon request from the Resourcing team.

**Please note we are not accepting unsolicited CVs



  • Horsham, United Kingdom RSPCA Full time

    **A bit about us** Do you want to create a better world for animals? At the RSPCA, we believe all animals deserve kindness and respect. We work for the benefit of every animal - as well as pets, that includes farmed animals, wildlife, and animals used in science. Choose a career with us and make a difference for every kind. We are looking for a new team...

  • Operations Assistant

    4 weeks ago


    Horsham, United Kingdom Christ's Hospital Full time

    Christ's Hospital is recruiting a part-time Operations Assistant. The main focus of the role is to assist in the delivery of all day-to-day support services required to operate the school campus by providing clerical and administrative support to the Director of Operations. Applicants must have a high standard of oral and written communication, excellent IT...

  • Operations Assistant

    2 weeks ago


    Horsham, United Kingdom Hague Dental Supplies Ltd Full time

    **Job Role**: Operations Assistant **Reporting to**:Operations Manager/Warehouse, Logistics and Fleet Manager **Team**: Operations **Key Relationships**: Customer Services Manager, Director of Operations, Engineers Team, Warehouse Team, Marketing Team, Finance Team, Projects Team Hague Dental sells, installs, repairs and services non disposable dental...


  • Horsham, United Kingdom Pertemps Network Group Full time

    **Job Description**: Our client is a leading Fit-Out Contractor, recognised for delivering exceptional installation & refurb projects across the UK. With continued commitment to excellence, innovation, and client satisfaction, they are growing year on year & as a result are seeking a talented **Operations Assistant** to join the team.Please note, due to...

  • Operations Assistant

    4 weeks ago


    Horsham, United Kingdom Inebriation Ltd Full time

    **Operations Assistant/Trainee Distiller** **Role Overview**: This position serves as a foundational step into the world of distilling, offering extensive learning opportunities and the potential for career progression within our distillery. **Key Responsibilities**: - Assist in daily distillery operations, including preparing raw materials, operating...


  • Horsham, United Kingdom Pineapple Careers Full time

    * Are you experienced at working in a Manufacturing or Production environment? - Are you a great team player with excellent attention to detail? - Practically minded and able to turn your hand to most things? Pineapple Careers are proud to be partnering with a well-known organisation based in Billingshurst who are looking to recruit a Workshop & CNC...

  • Buildings Assistant

    2 weeks ago


    Horsham, West Sussex, United Kingdom Creative Assembly Full time

    This is a great opportunity to join a well-respected Games Development Studio as a Buildings Assistant based at our headquarters in Horsham, in the heart of West Sussex.In this position, the Buildings Assistant will report to the Buildings Manager and be responsible for helping to manage and maintain all aspects of buildings, facilities, utilities and Health...

  • Process Operator

    4 weeks ago


    Horsham, United Kingdom Thermo Fisher Scientific Full time

    **Job Title: CM&P Technical Process Operator** Reports To: CM&P Snr Team Leader Group/Division: Clinical Trials Division Career Band: 4 Job Track: Professional Position Location: Horsham Day/Shift (if applicable): **Position Summary**: Commercial M&P Technical Process Operator provide practical expertise and support across the commercial packaging...

  • Production Operative

    3 weeks ago


    Horsham, United Kingdom First Recruitment Services Limited Full time

    **Position**: Production Operative - **Salary**: £10.70ph - **Location**: Horsham - **Hours**: Monday to Friday 9.15am - 2.15pm As a Packing Assistant, you will be responsible for packing pharmaceutical good under strict guidelines and SOP'S. This can involve working in cold areas operating at temperatures of 2 to 8 degrees and applicants need to be able...


  • Horsham, United Kingdom Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Purchase Officer

    1 week ago


    Horsham, United Kingdom ASL (Aerospace Logistics Ltd) Full time

    **About ASL**: ASL is an ever-growing international company specialising in the support of legacy equipment across the military and defence product range. We operate from four sites within the Surrey and Sussex Area and have international offices in our key market areas. Our purpose is keeping things moving to save lives and protect what matters. We live...

  • Maintenance Operative

    2 weeks ago


    Horsham, West Sussex, United Kingdom PMR Full time

    Our client, a leading Build to Rent operator is seeking an experienced Maintenance Operative for their Build to Rent development in Horsham. The Maintenance Operative will carry out reactive and PPM repairs as part of the onsite team, under the directionof the Managers to facilitate the efficient running of the building. They will ensure repairs are...

  • Yard Operative

    3 weeks ago


    Horsham, United Kingdom D.W Nye Full time

    **The Company**: D.W Nye Ltd is a family-run business that was founded in 1985 and over the last 30+ years has established itself in being a leading building materials supplier. **Main purpose**: To load and unload stock for customers and staff and assist in the maintenance of stock in the yard/warehouse. **Main Duties**: - Attend to customers and the...

  • Yard Operative

    1 week ago


    Horsham, United Kingdom Lawsons Full time

    **About AVS** After almost 31 years of growth and development, three words continue to describe our ethos - ‘Quality of Service’. Our reputation as a market leader is built on our Industry Heritage, our expertise, and our attention detail. **Job Purpose Statement** To deliver a friendly and professional service in a safe and efficient manner on and...

  • Production Operative

    3 weeks ago


    Horsham, United Kingdom First Recruitment Services Limited Full time

    **Position**: Production Operative - **Salary**: £10.70ph plus 22% shift allowance - **Location**: Horsham - **Hours**: Monday to Friday 2pm - 10.15pm As a Packing Assistant, you will be responsible for packing pharmaceutical good under strict guidelines and SOP'S. This can involve working in cold areas operating at temperatures of 2 to 8 degrees and...

  • Production Operative

    4 weeks ago


    Horsham, United Kingdom First Recruitment Services Limited Full time

    **Position**: Production Operative - **Salary**: £10.70ph plus 10% shift allowance - **Location**: Horsham - **Hours**: Monday to Friday 6am -2.15pm As a Packing Assistant, you will be responsible for packing pharmaceutical good under strict guidelines and SOP'S. This can involve working in cold areas operating at temperatures of 2 to 8 degrees and...


  • Horsham, United Kingdom The Best Connection Employment Group Full time

    **** GENERAL OPERATIVE ROLE AVAILABLE ASAP **** The Best Connection is currently seeking a General Operative for a client of ours who are a leading metal work company near Partridge Green **Responsibilities of the General Operative** - Loading and unloading materials from our clients vehicles/containers into their unit - Assisting with the upkeep and...

  • Moulding Operative

    3 weeks ago


    Horsham, United Kingdom Cordek Limited Full time

    Cordek Limited are genuine market leaders in the design, manufacture and supply of innovative solutions to solve a wide range of construction problems. Here at Cordek Limited, we are looking for an individual to join our production team as a Moulding/Technical Operative who shares our Company values, Honesty, Communication and Respect. **Hourly...

  • Moulding Operative

    3 weeks ago


    Horsham, United Kingdom Cordek Limited Full time

    Cordek Limited are genuine market leaders in the design, manufacture and supply of innovative solutions to solve a wide range of construction problems. Here at Cordek Limited, we are looking for an individual to join our production team as a Moulding/Technical Operative who shares our Company values, Honesty, Communication and Respect. **Hourly...

  • Machine Operative

    3 weeks ago


    Horsham, United Kingdom Pertemps Network Group Full time

    **Job Description**: We are working with our client to hire a Machine Operative who can demonstrate the ability to work as part of a team as well as individually. The company makes healthcare products using medical grade rubbers. You will be required to calibrate machinery to exacting measurements for each product, load raw materials into the feeder and...