Apprentice Administrator

**About the job**

You will required to attended college for a period of 18 months on a day release basis and complete a NVQ level 3 in Business administration. As an Apprentice Administrator, you will ultimately be trained and mentored to take responsibility for the efficient administration of customer account’s administration functions. During and on completion of the apprenticeship programme this role will also be responsible in supporting other administration roles within the Leeds service business.

**Main Responsibilities**
- Accurately escalate any queries or enquiries to the Service Supervisor or Service Manager as necessary but also to be confident in using your own initiative to deal with customers/branch personnel in the absence of management.
- Co-ordinate all relevant paperwork to enable the output of the service centre to be invoiced quickly and to ensure that customer accounts are settled as quickly as possible.
- Ensure all service centre records are maintained in a manner satisfactory for audit purposes.
- Ensure all necessary stocks of stationary are replenished as needed.
- Maximise co-operation between Service centre administration and service personnel therefore promoting an efficient and pleasant working environment.
- Co-ordinate the activities of a team of field service engineers to ensure maximum efficiency of resources that will satisfy the current and future customer base.
- Administrator support for our major national account customers as directed by the Leeds Management team.
- Consummate team player
- Great communication skills, both written, on the phone and face to face
- Positive ‘can do’ attitude
- Show Strong planning and organisational skills
- Show the ability to work to tight deadlines and manage conflicting priorities.

**Desirable Experience**
- Adminstration or customer facing role experience

Knowledge of using computer systems including above average skills in Microsoft packages (Outlook, Word, Excel, Powerpoint)
- Project or accounting systems usage experience would be an advantage

**About J&E Hall International**

J & E Hall is one of world’s foremost refrigeration solutions providers. Our key activities include the design, manufacture, installation and after sales care of refrigeration and HVAC products.

As a member of the Daikin Group, J & E Hall has 11 locations and over 300 employees in the UK. A third of our workforce are service engineers who work remotely from UK service centres on customer sites. We consider our workforce to be a valuable asset and the success of our company is enabled by the dedication and development of our staff.

**About the Business area**

J & E Hall supplies multiple industries including food processing, brewing, petrochemical and retail and we regularly work with companies like Heineken, Morrison’s and the Ministry of Defence. A third of our workforce are service engineers who work remotely from nine UK service centres on customer sites.

**Pay & Benefits**

We offer a competitive salary and a range of great benefits that help make J&E Hall International a great place to work. These include:

- 26 days annual leave
- Defined pension contribution plan
- Life Assurance
- Company sick pay scheme
- Continued professional development, including study leave and financial support for role related qualifications
- Recruitment referral scheme
- Long service awards
- Eye care vouchers
- Salary Extras, including shopping, hotel and travel discounts

**Job Types**: Full-time, Apprenticeship

**Salary**: £14,350.00 per year

Schedule:

- Monday to Friday

Application question(s):

- Would you be committed to a further 3 years study whilst working with us?
- Are you available for interview on the 18th january

**Education**:

- GCSE or equivalent (required)

Work Location: One location