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Helpdesk Operator Apprentice

4 weeks ago

Castleford, United Kingdom Fixx Limited Full time

**Company description**

Fixx is a leading provider of building and property maintenance services that has built a trusted and reliable reputation within the domestic property industry for the past ten years.

Our ethos: to deliver reliable and cost-effective home services and emergency repairs to all our customers and clients and become the leading contractor in the north of england whilst empowering our employees

Our Core Values:
We place paramount importance on mutual respect and professionalism

Unified as one reliable and honest team

Striving continually to solve problems in a timely and efficient manner

All customers are treated the same and are our number one focus

**Key Responsibilities**:

- Be able to receive and process all job requests for Maintenance & Breakdown requests.
- Undertake general admin and upkeep of systems.
- Deal with customer/client calls as well as engineer queries
- Always maintain a professional attitude.
- Have good communication skills to enable the Helpdesk to run efficiently.
- Have a professional and friendly telephone manner
- Raise Invoices for Clients

Qualifications/Person Specfication:

- **Building Maintenance/Helpdesk experience preferred but not essential**
- Basic experience of Microsoft Word, Excel, Outlook and PowerPoint.
- Educated to GCSE level or above.
- Ability to prioritise workload under tight deadlines.
- Good telephone manner and understanding of customer care.
- Ability to work on own and as part of a team.
- Good organisation and administration skills.
- Accuracy and attention to detail.
- Excellent communication/interpersonal skill.
- Ability to liaise at all levels using tact and diplomacy.
- Reliability, Flexibility, Customer focused, Team player, Punctual.
- Enthusiastic with positive "can do" approach.
- Work well during times of pressure.
- Calm nature - even temperament

**Salary**: From £5.00 per hour

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Store discount
- Wellness programme
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Work Location: One location

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