Receptionist

4 weeks ago


Truro, United Kingdom The Ship & Castle Hotel Full time

**Job Ref**:BES5500

**Branch**:The Ship Castle Hotel

**Location**:The Ship Castle Hotel, Truro

**Salary/Benefits**:Competitive Salary

**Contract type**:Permanent

**Hours**:Full Time

**Shift pattern**:Mornings, evenings and weekends

**Hours per week**:40

**Posted date**:03/06/2024

**Closing date**:05/07/2024

**Who are we?**

Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

**Join our exceptional team**

We are currently looking for exceptional people to join our team and have a great opportunity for a **Receptionist**

As a Receptionist you will be responsible for maximising room revenues in line with the Company’s standards, providing efficient and courteous service, to ensure total guest satisfaction.

**Key Responsibilities of the role**:

- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests’ requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out in accordance with company Policy.
- Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through up-selling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.

**Requirements of the role**:

- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system - we use Opera.

**What do we offer?**
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
- Food and Beverage discounts at all our hotels
- On-going incentives and rewards
- Opportunities to move between hotels and grow with the group
- Meals on duty

**More about us**:
Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British - fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.

**Welcome to the Ship and Castle Hotel**:
Looking for the best St. Mawes hotels? Look no further than the Ship and Castle. St Mawes is a traditional South Cornwall fishing village, bustling with waterfront activities and ferry trips to Falmouth, Trelissick Gardens, Malpas, or Truro. Alternatively, put your feet up and watch it all from the comfort of the hotel which is just a few metres from the water’s edge.

The Ship and Castle Hotel has 55 well-appointed rooms. There are a range of rooms to choose from, including single, twin, classic twin, superior double, superior twin, and premier double rooms. For truly breathtaking views, make sure to ask specifically for a room with a sea view. All rooms at the Ship and Castle in St. Mawes have everything you could need for a comfortable stay including tea and coffee making facilities, a hairdryer, and a flatscreen TV.

You can dine from a menu including traditional and modern dishes in either of our 2 dining areas. The homemade cream tea is a favourite for many visitors. Relax in the comfortable ‘The View’ café overlooking the bay, a great place to grab a quick bite to eat The hotel also has its own pub that has a great atmosphere, we recommend you nab a table in the conservatory for the full experience.

**About St Mawes, Cornwall**:
St. Mawes is a pretty village that once used to be a fishing port. Narrow streets and cottages help to give St. Mawes a quaint feel, albeit with all the modern facilities you could need. There’s a treasure trove of beaches, coves, and creeks all along the Roseland Heritage Coast, including beaches that are perfect for swimming and sunbathing.

You can take leisurely strolls along the coast, spend time relaxing on th


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