Receptionist

2 weeks ago


Truro, United Kingdom Threemilestone Dental Practice Full time

Please send your CV with a covering letter outlining your attributes and skills you can bring to our busy reception team.

Part time and Full time availability. Minimum of 16 hours per week.

**Skills and Experience of a Dental Receptionist**:

- Motivated, organised and a good communicator who thrives upon maintaining good standards.
- Great at offering a warm and welcoming environment to patients and visitors.
- Can work effectively in a team and individually.
- A drive to constantly deliver and improve the patient journey in line with the company's visions and values
- The ability to be flexible in your duties and perform other duties as necessary for the efficient operation of the practice as required

**Key Responsibilities of a Dental Receptionist**:

- Providing a high level of customer-focused service on telephone and in person in a compassionate and professional manner.
- Attending and participating in practice meetings.
- Welcoming the patients and visitors to the practice.
- Direct and escort patients to the appropriate waiting area.
- Promptly deal with patient enquiries to a high level according to practice policies and protocols to ensure maximum utilisation of new and regular patient appointments.
- Reviewing the diary to follow-up patients who cancel or miss an appointment and sending out appropriate correspondence.
- Confident using a computer, full training will be given on our dental software.
- Booking, cancelling and amending appointments in person and on the telephone.
- Assessing and prioritising emergency appointments, full training will be given on triaging patients.
- Ensuring patient records and personal data are processed in accordance with the Data Protection Act, maintaining confidentiality.
- Completing administration tasks as directed by the practice manager, including maintaining and overseeing the patient diary to ensure the smooth running of the appointments.
- Ensuring the reception and public areas are clean, tidy, and well presented at all times to create a warm and welcoming environment.
- Managing immediate adherence to appointment times, and informing patients of any delay.
- Liaising with Specialist Centres and Hospital settings regarding patient referrals.
- Taking payments from patients, handling cash and using the card machine.
- Carry out general administration duties such as filing, scanning and updating medical histories on patient records, shredding and making telephone calls.
- Maintain mandatory training in Safeguarding, Mental Capacity, CPR, Data Protection and Manual Handling.

**Job Types**: Full-time, Part-time

**Salary**: £20,900.00-£25,490.00 per year

**Benefits**:

- Company pension
- Flexitime
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

COVID-19 considerations:
The practice follows government guidance in response to Covid-19.

Ability to commute/relocate:

- Truro, Cornwall: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer Service/Reception: 1 year (preferred)

Work Location: One location


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