Intensive Housing Support Officer

2 months ago

Luton, United Kingdom Noble Tree Foundation Full time

A fantastic and unique opportunity to provide high quality support services to vulnerable individuals who have needs such as; offending behaviour, substance misuse problems, mental health issues and who are vulnerable to rough sleeping with the aim of promoting independent living.

Noble Tree Foundation is a flexible, innovative, and customer-focused charity ensuring that the vulnerable people in London and beyond have access to a variety of good quality homes and support services.

At Noble Tree Foundation we aim to provide the very best possible care to every one of our tenants. Individual wishes aspirations and choices will be championed, and privacy and individuality will be respected at all times.

Noble Tree Foundation are looking for an enthusiastic and passionate individual to support their service with compassion and professionalism ensuring that the people who use our service are kept at the center of all we do.

**Duties**:

- Support Planning and Risk Assessing.
- Carry out new service user welcomes, inducting service users into the service including registering with doctors, etc.
- Ensure that clients have a full understanding of their rights and responsibilities.
- Support clients to articulate and achieve their goals and targets as defined/ agreed within their support plans and support contracts, offering personal, holistic, and emotional support.
- Hold planned key-work sessions each week with clients using a person-centred flexible approach.
- Offer a creative but assertive approach in order to seek to re-engage rather than taking the route of punitive action that may lead to disengagement and eviction
- Regularly review and develop mutually agreed support plans with clients and any other professional involved in the support of those individuals e.g. Key Workers, Probation Officers, social workers and CPN’s.
- Hold multi agency meetings, coordinating the support of the client with other professionals
- Update records within all client documentation, accurately and timely.
- Provide support to help clients manage their own lives and their home to their full potential including dealing with benefits, budgeting and neighbour relations.
- Motivate and challenge clients so they realise their goals.
- Liaise between clients and external agencies regarding the provision of specialised support when appropriate.
- Deal promptly with all complaints and protection from abuse disclosures.
- Provide clear, accurate and good quality information in respect of all clients in line with agreed procedures ensuring that appropriate information is shared with the line managers.
- To deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary
- Assist with securing move-on to appropriate accommodation.

**Qualifications and experience**:

- Proven experience of working with people who have complex needs
- Must have experience working with people or in settings providing services for domestic violence, Substance and Alcohol Misuse, Challenging Behaviour, Prison Leavers, and Mental Health issues.
- Experience working in a Supported Housing environment, with experience of void and arrears management and dealing with housing benefit claims.
- Willingness to learn and develop new skills, open to changing needs and growth of the business
- Creative thinker and proactive problem solver - ability to resolve incidents calmly and productively
- Demonstrate a great positive attitude, high levels of energy, drive, enthusiasm with a passion for learning, and being an active and supportive member of a dynamic team
- Emotional intelligence, demonstrate self-awareness, self-regulation, motivation, empathy, Self-Reliance, and social skills.
- Stress management
- Flexibility, show resilience and be open to change within all areas.
- Shows consistent integrity, trust, and fairness and embraces equality and diversity
- Modest about capabilities and admit mistakes to create room for constant improvement (humility)
- A caring person with a genuine passion to help people.
- Career Ambitions
- Ability to work under pressure and to deadline and to maintain accurate records.
- Good interpersonal skills, time management and problem‐solving skills.

**Job Types**: Full-time, Zero hours contract

**Salary**: £12.00 per hour

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Luton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Reference ID: Intensive Housing Support Officer

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