Housing Operations Director

3 weeks ago


London, United Kingdom MLC Partners Full time

MLC are proud to be partnered with Oak Housing in their search for a new Operations Director.
Oak Housing is a For-Profit Registered Provider offering a range of affordable housing solutions to Local Authorities in London and the South East. Since being acquired by a consortium of real estate professionals and the current management team in December2019, the organisation has grown from 200 to 600 units and have ambitious plans to trip in size again over the next 3 years. Working closely with public sector leadership, one of their biggest growth areas has been in providing key-worker accommodation, specificallywith the NHS.
The Operations Director will sit alongside the CEO and report into the Board of Directors and is responsible for overseeing the day-to-day operations of the business, working in close partnership with the Heads of Housing and Property Management.
Main responsibilities of the role:

- Carry out a review of the present situation, incorporating systems, processes, deficiencies and risk areas.
- Lead and direct on Housing Management, Asset Management, Customer Services, Community Development and Supported Housing Management functions..
- Manage, nurture and develop a slick team, implementing a can-do culture to empower decision making.
- Prepare the organisation for the regulatory scrutiny that will come as the organisation passes the 1000-unit mark.
- Deliver board-level strategic insight, providing a customer focussed perspective to strategic planning, shaping the future of the organisation and driving growth.
This role will suit someone who thrives on responsibility and wants to influence a whole organisation without being constrained by pre-existing structures. If you are someone who loves a challenge, is entrepreneurial, wants to think outside the box and be adisruptor, this could be the role for you
- Show the flexibility to move from high-level strategic decision making, to rolling their sleeves up and getting stuck in to solve problems.
- Have managed operational teams previously within the housing sector and be able to demonstrate a track record of success.
- Either be someone who has held a similar role previously and is looking for a new challenge or someone who is stepping up, having been a head of department for one or more of the key areas this role oversees.


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