Deputy Director of Quality
2 weeks ago
Role: Deputy Director Operations Department: Housing Development Salary : Competitive
Term: Permanent Contract
Location: Hybrid (Remote/SW1 Central London)
Haig Housing Trust are recruiting the new and exciting role of Deputy Director Operations as part of a re-organisation of their Senior Leadership Team. This is a senior role, answerable to the Chief Operations Officer and Board, with a critical impact coordinating action to deliver ongoing success for a major UK-wide veterans’ charity on a growth trajectory. We work hard to develop, manage, and maintain a range of affordable, quality housing for veterans. To deliver this purpose we want people who are passionate, committed, proactive in providing quality services, and engaging all our stakeholders. Senior individual with exemplary leadership skills, able to inspire and motivate others
Lead change, breaking down barriers to build performance, capacity & continual improvement
Able to analyse issues, making good use of data to deliver effective solutions
Role model leads by personal example: collaboration, values, standards, behaviour & performance
Ensure effective planning, budget delivery and contractor / third party management
Ensure compliance & discharge of all legal, regulatory, charitable & reporting requirements
In return, Haig will provide you with a competitive salary and an attractive benefits package which includes a contributory pension scheme, generous holiday allowance, healthcare and life insurance.
Line Management: 5 Senior Managers
A senior role, answerable to Chief Operations Officer and Board, with a critical impact coordinating action to deliver ongoing success for a major UK-wide veterans’ charity on a growth trajectory. Senior Leadership Responsibilities
Senior individual with exemplary leadership skills, able to inspire and motivate others
Lead change, breaking down barriers to build performance, capacity & continual improvement
Able to analyse issues, making good use of data to deliver effective solutions
Role model leads by personal example: collaboration, values, standards, behaviour & performance
Ensure effective planning, budget delivery and contractor / third party management
Ensure compliance & discharge of all legal, regulatory, charitable & reporting requirements
Coordinate operational impact across all areas and teams, including projects & change plans
Deliver assurance and compliance across all operational processes, including contract oversight
Collaborative member of the senior team, ensuring successful resolution of operational issues
Allow people to thrive & deliver by effective line management of the operational team
Manage departmental risk & achievement of KPIs, with associated reporting and MI development
Work with the COO to deliver a change programme for housing operations
Allow Haig to deliver for our beneficiaries, building networks and communities
Detailed knowledge and experience of working with the Veterans community or working within the voluntary sector.
- 2 years’ experience at a senior level in Housing / Property / Contract/ Facilities Management
- 2 years’ experience at a senior level in complex operational role
- Experience in Budget management and control for a department/directorate
- Intermediate/advanced level of competence using MS Office
- Knowledge and experience of working with legal frameworks and legislation
Personal Qualities - Essential
- Focused on impact, with clear evidence of proactive, collaborative & agile mindset
- Comply with responsibilities regarding safeguarding & training
- Personal Qualities - Desirable
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