Head of Customer Service

7 days ago


Hampton Hill, United Kingdom Absolutely Recruitment Full time

**Head of Customer Service & Business Improvement**

**Based in the Hampton area, Surrey**
**Salary: £53, 000 per annum plus generous benefits package +bonus**

We are currently recruiting for a Head of Customer Service & Business Improvement on behalf of one of our clients, a well-established organisation based in the Hampton, Surrey area. The purpose of the role is to manage the Support Services and Account Management team ensuring all clients and client stakeholders experience the “CustomerFirst” service the highest levels efficiencies and to be responsible for the management of the Business Improvement function including internal and external audit processes.

**Requirements**:

- Strong stakeholder management skills
- Proven client management experience, ideally in fleet management
- Leadership ability to inspire high performance
- Organizational and analytical skills
- Track record in process improvement
- Familiarity with client contact systems
- Ability to remain composed under pressure
- Knowledge of quality systems implementation

**Responsibilities**:

- Manage customer service and business improvement initiatives
- Support Account Management team in client service delivery
- Shape strategy for client services and continuous improvement
- Lead and mentor team members
- Oversee contract implementations and client experience enhancements
- Monitor KPIs and report trends
- Ensure compliance with quality management systems
- Provide training on business systems and processes.



  • Hampton, United Kingdom The Workplace Consultancy Ltd. Full time

    My client is a leading Commercial Automotive leasing / Fleet Management company based in Hampton. They have a role for a Head of Customer Service & Business Improvement. **The role will include;** To manage the Support Services (AM) team ensuring all clients and client stakeholders experience my clients "Customer First" to the highest levels. To manage,...


  • Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job reference number**:DH1029 **Contract**: Permanent, full time, 35 hours per week **Location**: Kings Hill-based (Kent) with hybrid working (Average of 4 days per week in the Kings Hill office) **Salary**: £65,000 to £73,000 per annum Could you lead a high-performing team and make an impact at a purpose-driven organisation? We’re looking for a...


  • Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job Reference: DH859** **Contract: Permanent, Full Time 35 hours per week** **Location: Kings Hill based with Hybrid working** **Salary: Up to £73,000 per annum** We have an exciting opportunity for you to join our team as our Head of Customer Operations for CAF Bank. Reporting to the Bank’s Chief Operating Officer (COO), you will be responsible for...


  • Hampton, United Kingdom Body First UK Full time

    Key Responsibilities: 1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success. 2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores. 3. Develop and implement training programs to enhance the skills and...


  • Hampton, United Kingdom RGS Global Ltd Full time

    Customer Service Executive * Are you highly customer focused? * Do you have the energy and aptitude to learn new skills? * Are you an exceptional team player?This is an excellent opportunity to build your career in a professional and friendly team environment. This is a varied role in a busy Account Management Team and involves building and maintaining...


  • Kings Hill, Kent, United Kingdom Charities Aid Foundation Full time

    Job Reference: DH859Contract: Permanent, Full Time 35 hours per weekLocation: Kings Hill based with Hybrid workingSalary: Up to £73,000 per annumWe have an exciting opportunity for you to join our team as our Head of Customer Operations for CAF Bank.Reporting to the Bank's Chief Operating Officer (COO), you will be responsible for supporting the COO in the...


  • Hampton, United Kingdom RGS Global Ltd Full time

    Customer Service Executive * Are you highly customer focused? * Do you have the energy and aptitude to learn new skills? * Are you an exceptional team player?This is an excellent opportunity to build your career in a professional and friendly team environment. This is a varied role in a busy Account Management Team and involves building and maintaining...


  • Bar Hill, United Kingdom Global Service Group Full time

    **Logistics & Customer Service Coordinator** **About GSG**: Global Service Group are a rapidly growing business which provides flexible and cost-effective supply chain services for ambient and temperature-controlled products. Our commitment to continuously deliver service excellence, combined with our many years of experience, ensures the very best...

  • Head of Talent

    4 weeks ago


    Hill, United Kingdom University of Greenwich Full time

    The Human Resources Profession as embodied by the People Directorate at the University of Greenwich is transforming as it delivers the University’s strategic plans. Over the last 3 years we have seen growth in the number of home and international students, we have expanded our national and international partnerships, developed and invested significantly in...


  • Hampton Hill, United Kingdom Insenture Underwriting Full time

    **Company Description** Insenture Underwriting is a bespoke motor underwriting agency that offers tailor-made insurance policies to everyday motorists and unique risks. We partner with leading insurers to provide a range of specialist products. Our focus is on writing for profit over volume, and we distribute our insurance policies direct to market and...


  • Hampton, United Kingdom Activate Group Limited Full time

    **BRAND NEW BODYSHOP OPENING MARCH 2024** **Job title**: Receptionist/Customer Service Advisor **Department**: Activate Accident Repair **Reports to**: Bodyshop Manager **Hours**: 40 hours per week **Location**:Hampton We are looking for enthusiastic Customer Service Advisors to join our front of house team at our brand new state of the art Bodyshop in...


  • Brierley Hill, United Kingdom Simpson Recruitment Services Full time

    Our client is a well-established market-leading global manufacturer of mobility aids with a range of technical products that offer both support and independence. They are currently seeking a Customer Services Representative to provide front line telephone support to potential and existing customers as part of their Customer Support team based at their head...


  • Hampton, United Kingdom Global Technology Solutions Ltd Full time

    Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:30 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent German and English speaking, with strong all round communication skills - Plenty of...


  • Hill, United Kingdom University of Greenwich Full time

    Working closely with the Pro Vice-chancellor, Deputy Dean, Associate Dean for Student Success, Heads of School and relevant functions of Professional Services, the Head of Professional Accreditation and Quality will ensure the alignment of activities related to learning, teaching and quality assurance with the strategic priorities of the University. The...


  • Hill, United Kingdom University of Greenwich Full time

    Working closely with the Pro Vice-chancellor, Deputy Dean, Associate Dean for Student Success, Heads of School and relevant functions of Professional Services, the Head of Professional Accreditation and Quality will ensure the alignment of activities related to learning, teaching and quality assurance with the strategic priorities of the University. The...


  • Burgess Hill, United Kingdom Capital (Hair & Beauty) Ltd. Full time

    **Customer Service Assistant** **Burgess Hill (RH15 9NB) - This is an office-based role** **37.5 hours per week** **Circa £21,000.00** Serving the hair and beauty trade since 1954, we are a family business with a highly successful reputation based on the expertise of our staff and the industry leading service we provide to customers supplying brands such...


  • Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job Reference**: ST919 **Contract**:Permanent, Full time 35 hours per week (Mon-Fri 9am-5pm) **Location**:Hybrid, Kings Hill based **Salary**:Up to** **£23,027 per annum Our International Head office is based in **Kings Hill**, **Kent** where you will be 100% office based for training and after 20 weeks you will be **based part of your time in the...

  • Customer Service Desk

    4 weeks ago


    Hampton, United Kingdom Global Technology Solutions Ltd Full time

    Location - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent Lithuanian and English speaking, with strong all round communication skills - Plenty...


  • Kings Hill, United Kingdom Charities Aid Foundation Full time

    **Job reference number**:ST976 **Contract**: Permanent, Full time 35 hours per week (Mon-Fri 9am-5pm) **Location**: Kings Hill-based (Kent) with hybrid working **Salary**: Up to £24,178 per annum We’re looking for a talented Customer Service Representative to join our Contact Centre in our Customer Service Department at Charities Aid Foundation...


  • Buckhurst Hill, United Kingdom Nuffield Health Full time

    HEAD OFFICE Customer Service Advisor Customer Service Advisor Buckhurst Hill, Essex | Admin| Fixed Term Maternity Contract | Full Time 37.5 hours considered - no set days Flexibility is key!| Department open 8am-6pm flexible shift pattern Monday - Friday and Saturday 8am -1pm At Nuffield Health, a role like this is about much more than achieving...