Head of Customer Service
5 months ago
My client is a leading Commercial Automotive leasing / Fleet Management company based in Hampton. They have a role for a Head of Customer Service & Business Improvement.
**The role will include;**
To manage the Support Services (AM) team ensuring all clients and client stakeholders experience my clients "Customer First" to the highest levels.
To manage, identify and develop continuous, sustainable and profitable improvements within the Account Management department and across the Company to improve customer experience and service delivery efficiencies.
To support the Account Managers, Account Executives and Account Administrators in the delivery of "Customer First" to the client base.
**Strategy**
Assist with shaping the strategy, services and products delivered to the client base. Ensure customer service delivery excellence whilst maximising profitability. Develop and promote a culture of continuous improvement focusing on improving customer experience.
Lead the Support Services (AM) team enabling the safeguarding and growth of profitable revenue streams.
**Management**
Lead the Support Services (AM) team enabling the safeguarding and growth of profitable revenue streams.
Work collaboratively with other department stakeholders ensuring effective and profitable delivery of "Customer First" to the client base.
**People Performance**
Monitor the performance and nurture the potential of your team and provide direction, mentoring, training and motivation necessary to secure their commitment, competency whilst adopting and upholding the company’s Values, Mission and Givens.
Carry out Performance Management Reviews (PMR’s) with direct reporting staff and ensure PMR’s are conducted for non-direct reports.
**SKILLS**
Strong stakeholder management experience and proven ability to communicate, negotiate, present and influence at the all levels up to and including Executive Board.
Ability to deliver high levels of customer service and client satisfaction whilst managing client expectation. Earns trust and maintains confidences.
Significant proven Client Management experience within the sector or related industry.
High Standards and Work Ethic. Expects personal performance and team performance best in class. Overall passion for service delivery excellence. Possesses a strong willingness to work hard and sometimes long hours to get the job done.
**Job Types**: Full-time, Permanent
**Salary**: £50,000.00-£53,000.00 per year
Work Location: In person
Reference ID: CHVE0424
-
Head of Customer Service
5 months ago
Hampton Hill, United Kingdom Absolutely Recruitment Full time**Head of Customer Service & Business Improvement** **Based in the Hampton area, Surrey** **Salary: £53, 000 per annum plus generous benefits package +bonus** We are currently recruiting for a Head of Customer Service & Business Improvement on behalf of one of our clients, a well-established organisation based in the Hampton, Surrey area. The purpose of...
-
Customer Service Supervisor
5 months ago
Hampton, United Kingdom Body First UK Full timeKey Responsibilities: 1. Supervise and lead a team of customer service representatives, providing guidance, support, and coaching to ensure team success. 2. Monitor and evaluate customer service performance metrics, including call quality, response times, and customer satisfaction scores. 3. Develop and implement training programs to enhance the skills and...
-
Customer Service Advisor
1 week ago
Hampton, United Kingdom Activate Group Limited Full timeJob title: Customer Service advisor Department: AAR Operations Location: AAR Hampton Hours: 45 hours a weekDue to company growth and expansion we're looking for a Customer Service Advisor to be part of our success story. **Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.**Great...
-
Customer Service Advisor
3 weeks ago
Hampton, United Kingdom Activate Group Limited Full timeJob title: Customer Service advisor Department: AAR Operations Location: AAR Hampton Hours: 45 hours a week Role Overview: First point of contact for customers and colleagues visiting the Bodyshop. Responsibilities include greeting customers, issuing courtesy cars, liaising with the workshop and...
-
Workforce Development Customized Corporate Trainer
6 months ago
Hampton, United Kingdom Commonwealth of Virginia Full timeTitle: Workforce Development Customized Corporate Trainer Agency: Virginia Peninsula Community College Location: Hampton - 650 FLSA: Exempt Hiring Range: Negotiable and will be commensurate with qualifications and experience. Full Time or Part Time: Part Time Job Description: Virginia Peninsula Community College is a two-year...
-
Customer Service Advisor/receptionist Hampton Pool
5 months ago
Hampton, United Kingdom YMCA St Paul's Group Full time**Customer Services Advisor/Receptionist** **Responsible to**: Customer Services Team Leader. **Responsible for**: N/A. **Hours of Work**: 0 hours contract, worked on a rota basis, including evenings, weekends, and public holidays. **Work Location**: Hampton Pool, High Street, Hampton, TW12 2LP. Although may be required to work at any YMCA St Paul’s...
-
Head of Housekeeping
5 months ago
Hampton, United Kingdom Hampton Care Home Full time**Head of Housekeeping** **Hampton Care Home, TW12** **£26,000 per annum (£12.50 per hour) plus great benefits** Our philosophy at Hampton Care Home is to create a secure, relaxed happy and homely atmosphere for the residents to live in and for the staff to work in. We specialise in providing quality nursing and residential care for the elderly. We...
-
Head of Data
6 months ago
Hampton, United Kingdom Shooting Star Children’s Hospices Full time**JOB DESCRIPTION Job Title**: Head of Data Team: Strategy and Partnerships Team Salary range/pay band: c£55,000 dependant on experience Reports to: Director of Strategy and Partnerships Direct reports: None Hours: 37.5 Location: Christophers(Guildford)/Shooting Star House (Hampton) with travel as required Introduction to Shooting Star Childrens Hospices...
-
Customer Service Advisor
2 weeks ago
Hampton Magna, United Kingdom CV-Library Full timeCustomer Service Advisor (Hybrid - 2 Days Remote Work - WFH) Location: Warwick, Warwickshire Salary: £24,000 + Benefits (including Private Healthcare, Death in Service, Critical Illness Cover, Employee Discounts, Social Events, and more!) Are you looking for a customer service advisor role that offers a good work-life balance, no shift work, and...
-
Adjunct Faculty
6 months ago
Hampton, United Kingdom Commonwealth of Virginia Full timeTitle: Adjunct Faculty - Degree Emergency Medical Services Agency: Virginia Peninsula Community College Location: Hampton - 650 FLSA: Exempt Hiring Range: Commensurate with qualifications and experience. Full Time or Part Time: Part Time Job Description: Virginia Peninsula Community College is a two-year institution of higher...
-
Customer Support Engineer
3 weeks ago
Hampton, United Kingdom CV-Library Full timeCUSTOMER SUPPORT ENGINEER - HAMPTON - £30K - £35k My client is a global manufacturer and they are looking for a Customer Support Engineer ideally with engineering or manufacturing experience. My client makes sure that their employees are treated as internal customers. They believe in being agile, flexible and responsive to all of their team...
-
Customer Support Engineer
13 hours ago
Hampton, United Kingdom Halmer Recruit Full timeCUSTOMER SUPPORT ENGINEER - HAMPTON - £30K - £35kMy client is a global manufacturer and they are looking for a Customer Support Engineer ideally with engineering or manufacturing experience. My client makes sure that their employees are treated as internal customers. They believe in being agile, flexible and responsive to all of their team members. As a...
-
Adjunct Faculty
6 months ago
Hampton, United Kingdom Commonwealth of Virginia Full timeTitle: Adjunct Faculty - Non-Degree Emergency Medical Services Agency: Virginia Peninsula Community College Location: Hampton - 650 FLSA: Exempt Hiring Range: Commensurate with qualifications and experience. Full Time or Part Time: Part Time Job Description: Virginia Peninsula Community College is a two-year institution of higher...
-
Workforce Development Adjunct
6 months ago
Hampton, United Kingdom Commonwealth of Virginia Full timeTitle: Workforce Development Adjunct Agency: Virginia Peninsula Community College Location: Hampton - 650 FLSA: Exempt Hiring Range: Negotiable and will be commensurate with qualifications and experience. Full Time or Part Time: Part Time Job Description: Virginia Peninsula Community College changes lives, empowers students to...
-
SC Cleared Service Desk Analyst
1 month ago
Hampton, United Kingdom Global Technology Solutions Ltd Full timeSC Cleared Service Desk Analyst Location - Hampton, Peterborough Pay - £21.46 Per hour Contract - min 3 month. This would be ideally suited to someone who is looking for a long-term contract/the long-term prospect of permanent opportunities. Hours: 4-on-4 off - 12hr shifts. 11 hours paid. Between 7am - 9pm. Rota basis. Required skills: ...
-
Adjunct Faculty
6 months ago
Hampton, United Kingdom Commonwealth of Virginia Full timeTitle: Adjunct Faculty - UMS (Manual Flight and Maintenance) Agency: Virginia Peninsula Community College Location: Hampton - 650 FLSA: Exempt Hiring Range: Commensurate with qualifications and experience. Full Time or Part Time: Part Time Job Description: Virginia Peninsula Community College is a two-year institution of higher...
-
Hungarian and English speaking Service Desk
6 months ago
Hampton, United Kingdom Global Technology Solutions Ltd Full timeLocation - Hampton, Peterborough Pay - £15 per hour, after 3 months goes up to £17.46 Contract - 3 months with potential extensions Hours - 7.5 hours a day, between 06:00 and 18:00 - maximum of 2 weekends a month, get the days back in the week. Required skills: - fluent in Hungarian and English speaking, with strong all round communication skills - Plenty...
-
Property Photographer
5 months ago
Hampton, United Kingdom NicheCom Full timeNicheCom have provided a range of marketing services from their Berkshire head office for 30 years. Initially servicing the property industry, the company has expanded to offer a variety of marketing, digital and energy services to a diverse range of companies. Due to our ongoing growth strategy we are looking to recruit further full-time photographers to...
-
Non-Credit Adjunct Instructor
6 months ago
Hampton, United Kingdom Commonwealth of Virginia Full timeTitle: Non-Credit Adjunct Instructor - CNC Machining Agency: Virginia Peninsula Community College Location: Hampton - 650 FLSA: Exempt Hiring Range: Commensurate with qualifications and experience. Full Time or Part Time: Part Time Job Description: Virginia Peninsula Community College is a two-year institution of higher education...
-
Veteran Peer Specialist
6 months ago
Hampton, United Kingdom Commonwealth of Virginia Full timeJob Duties The purpose of the Veteran Peer Specialist (VPS) position is to provide individualized peer coaching and advocacy services to veterans, members of the National Guard and Reserves, and transitioning service members throughout an assigned VVFS Region. The VPS works alongside veteran peers to inspire and support individuals in their personal...