Customer Service Apprentice

6 months ago

StokeonTrent, United Kingdom Stepping Stones Education & Training Full time

We are an outstanding property services and business consulting company based in Staffordshire.

We are constantly growing and adapting to new market and client needs.

Our main services support the Lettings industry and include property Inventories, Inspections, and Check-outs, but we also provide Photography, Floor plans, Virtual tours, PAT testing, Legionella Risk Assessments and more.

We cover Staffordshire, Cheshire and Derbyshire but the majority of your work will be in Staffordshire (Stoke-on-Trent, Newcastle-under-Lyme and other surrounding areas) and therefore a transport vehicle is needed.

**Tell applicants about the job role**:
You will be mainly field-based spending time inside properties to conduct your role.

**Responsibilities**:

- Conducting Property Inventories and Check-outs
- Property visits (Inspections) at tenanted properties
- Health & Safety Compliance checks and recording maintenance issues
- Communicating and coordinating with different clients

**What you will offer us**:

- Driving license and the use of your own car
- IT skills (use of mobile phones, tablets and other devices to conduct your work)
- Logical thinking and customer service skills
- Positive and approachable, willing to adapt and learn

**What we can offer you**:

- Extra hours and performance-based bonuses (if you want them)
- Opportunity to make additional income through ancillaries & referrals
- Opportunity to grow yourself with our fast-growing business
- Full training and support to learn about property, estate agents and business
- Advice on different career options and business consulting
- Fun colleagues to work with and monthly get togethers
- We will pay a monthly travel allowance of £100 pounds per month to cover mileage
- An opportunity to earn a performance related monthly bonus

**Internship/Apprenticeship students are welcome to apply, we will help you with your objectives and the**

**ability to work part time during term-time and full time outside term-time.**

**The job role and qualification **- **L2 CUSTOMER SERVICE PRACTITIONER APPRENTICE**

**The job role includes all Customer Service duties**

**skills to deliver high quality products and services to**

**the customers of their organisation.**

**With a focus on adding value, the role of Customer Service practitioner will contribute to the efficiency of our organisation, through support of functional areas,**

**working across teams and resolving issues as requested.**
- **Understand the needs and priorities of customers**
- **Know appropriate legislation & policies**
- **Develop a customer focused experience**
- **Develop excellent customer service skill**
- (Minimum apprentice wage is £5.28 per hour and the contract must be at least 30 hours per week - most apprentices work between 30-40 hours per week)_

**Working Week: Monday - Friday includes some home working**

**(Flexible 30 working hours)**

**1 hour lunch breaks**

**Apprenticeship Standard and Duration**:
**This apprenticeship standard is an ideal programme for those wishing to develop their customer service skills to deliver high quality products and services to the customers of their organisation.**

**Developing skills to enable you to provide a high quality service to customers which will be**

**delivered from the workplace, digitally, or through going out into the customer’s own locality.**

**This apprenticeship is delivered through a combination of planned learning sessions, workplace visits, on and off the job training and 1 to 1 support**

**Apprenticeship will be provided by Stepping Stones Education & Training in Customer Service L2**

**IT COVERS SUCH AREAS AS**

**Understand the needs and priorities of customers**

**Know appropriate legislation & policies**

**Develop a customer focused experience**

**Develop excellent customer service skills**

**Skills Required: IT skills, attention to detail, able to follow instructions, work in a team, good communication skills.**

**Personal Qualities Required**:
**Good Listener, Timekeeping, Respect**

**Salary**: From £6.50 per hour

**Benefits**:

- Flexitime
- On-site parking

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Stoke-on-Trent: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Shian

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