Business Support Specialist

3 weeks ago


Andover, United Kingdom Gi Group Full time

Europe Middle East and Africa (EMEA) Business Support Specialist
Permanent
Andover
£27,000

**Benefits**:

- Christmas shut down - this is fully paid and does not get deducted from your holiday allowance
- Pension Scheme
- Bonus Scheme paid twice a year, dependant on company profits
An opportunity has become available to join our clients' team. They are a small family run company who are growing at a rate of 25% a year. This position will involve interacting with distributors to receive orders for products and will provide informationin response to enquiries.
Other duties within this role:

- Excellent customer service skills, resolving any complaints and maintaining all customer relationships.
- Interacting with business managers across the globe, ensuring swift resolution of issues.
- Updating customers on order status, product information etc.
- Accurate imputing of data into ordering system.
- Acting as a coordinator between the sales team and administration.
- Monitoring of shipping process, providing updates to all parties concerned.
- Provide cost and pricing information to assist managers in negotiating product pricing with distributors.
- Associates degree, or equivalent work experience.
- Minimum 3 years customer service experience.
- Ability to produce accurate and timely analytical work.
- Excellent verbal, written, telephone and IT skills including strong knowledge of MS office.
- Comfortable with Customer Relationship Management (CRM) or equivalent customer database system.



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